Please use the links below to find the information you need. If you cannot find the information you need, or have further questions please contact us.

Click on one of the PDF documents below to get more detailed information about Error Status Codes (ESC) and what they mean. Error Status Codes appear on Remittance Advices and are returned on interactive claims to indicate the disposition of claim(s) submitted to PROMISe™ for processing.

Have a Problem with PROMISe?

Are you having a problem with PROMISe™? If so, please follow these steps:

  • Step 1 - Check the PROMISe™ Web site
  • Step 2 - Send us an e-mail —
  • Step 3 - Write to us — If you do not have access to e-mail, please write to us. Again, it is often easier for us to research your specific problem if you write us. Then we can check our files or work with experts on your specific situation and get back to you. If necessary, a staff member will call you back, so please include your phone number.
Bureau of Fee-for-Service Programs
Office of Medical Assistance Programs
P.O. Box 2675
Harrisburg, PA 17105-2675