Ready to apply or renew your LTC?
Start your application or renewal in the following ways:
- Online via COMPASS
- Call the Consumer Service Center at 1-866-550-4355 Monday – Friday from 8:00am to 4:30pm
- Send a paper application to your local County Assistance Office by mail, fax, or in-person drop off
Get Started with Long-Term Care
In need of nursing home or other long-term care (LTC) services for yourself or an individual you represent? Use the information and resources below to explore your options and get started with the application process.
Resources: Application and Renewal Process
Need additional support? The resources below can help inform you of the LTC eligibility process and tell you what to expect when you take common actions. This includes applying, renewing, or providing pending documentation to the Department of Human Services (DHS).
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LTC Application Process and Pending Documentation Checklist This provides an overview of the application process and a helpful list of documentation that applicants may need to submit to verify financial and non-financial eligibility for LTC.
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LTC Application Process and Pending Documentation PowerPoint This PowerPoint presentation is designed to educate LTC providers, other community partners, and individuals on the application process and the documentation applicants may need to provide.
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LTC Renewal Overview PowerPoint This PowerPoint presentation is also designed for the education of LTC providers, other community partners, and LTC recipients on the renewal process.
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Long-Term Care Handbook This LTC Handbook reflects the policy used by DHS to determine and manage eligibility for LTC.
Still have questions?
We want to help! Contact the DHS Customer Service Center at 1-877-395-8930.
Long-Term Care and Related Services
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Alternatives to Nursing Homes Explore options for receiving long-term services and supports (LTSS) at home or in other facilities besides a nursing home.
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Medical Assistance and Payment of Long-Term Care Services Provides an overview of Medicaid eligibility for LTC services coverage and what this coverage pays for.
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Pharmacy Services Outlines the Medicaid prescription drug benefit and provides forms, procedures, and preferred drug lists.
Services My Way (SMW)
A system of supports to assist participants in using self-directed services. Two types of supports are:
Information and Assistance (I&A) — These services assist participants in developing and managing their self-directed support services (e.g. assistance with developing and implementing a service plan and budget, accessing services and workers). They are often referred to as support brokers, consultants, or service coordinators. The Office of Long-Term Living (OLTL) refers to them as care managers in the Aging Waiver and service coordinators in the Attendant Care Waiver.
Financial Management Services (FMS) — These services are provided to (a) prepare and distribute payroll and address federal, state, and local employment tax, labor, and workers compensation insurance rules and other requirements that apply when the participant functions as the employer of his or her workers; (b) make financial transactions on behalf of the participant; and (c) generate reports for participants and state program agencies.
Long-Term Care Waivers
Waiver Participant Informational Materials
Specialized Services
If you are a nursing facility resident, Specialized Services may be available to help you. This service provides training, encouragement, and other tangible supports, which could enable you to acquire, regain, improve, or maximize your skills and abilities, to live a more productive and satisfying life as close to home as possible.
To be eligible for Specialized Services, you must:
- Be a nursing facility resident
- Have other related condition(s) occurring before the age of 22 as mandated by the Federal Nursing Home Reform Act (OBRA 87) and provided as agreed to in the Richardson Settlement Agreement
- Other related conditions (ORCs) include physical, sensory, or neurological disabilities which manifested before age 22, are likely to continue indefinitely, and result in substantial functional limitations in three or more of the following areas of major life activity:
- Capacity for independent living
- Mobility
- Self-direction
- Learning
- Understanding and use of language
- Self-care
Additional eligibility requirements may apply.
Services that may be available to you include:
- Community integration activities
- Consumer training
- Equipment/assessment
- Peer counseling and support groups
- Supports coordination and advocacy
- Transportation services
OLTL Helpline
Call the toll-free Long-Term Living Helpline at 1-800-753-8827. | Call the Helpline
Additional Support
If you need additional help finding information about services, please call the Office of Long-Term Living Bureau of Individual Support at 717-787-8091. | Call OLTL
Apply for LTC and HCBS by Phone
Starting June 16, 2025, the Consumer Service Center will begin taking long-term care (LTC) and home and community-based services (HCBS) applications over the phone. Call 1-866-550-4355 to apply today.