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    Pediatric Complex Care Resource Centers (PCCRC)

    The Department of Human Services’ Offices of Medical Assistance Programs (OMAP) and Development Programs (ODP) have developed a system of supports to better serve children and adolescents living in the community who receive pediatric home health care (in-home shift nursing or home health aide services) by supporting their families, caregivers, and healthcare providers.

    A key component of developing this system of supports is improving the relationship between the home health care providers and families.

    Pediatric Complex Care Resource Centers (PCCRCs) were created to provide education, training, and non-medical support to caregiver teams to assist with building relationships and co-navigating the various systems and resources that are available to support them. 

    PCCRC Resources

    This resource offers personalized support for caregiver teams, helping them collaborate on the child's needs through problem-solving conflict resolution and balancing familial, social, and medical goals. Coaches may also work with individual family members to empower advocacy and communication, provide targeted education and training, and facilitate regional family advisory groups for peer support and feedback on PCCRC resources.

    This resource supports children and adolescents with complex medical needs as they transition from facilities and hospitals to community settings. The Family Facilitator also supports the diversion of placements from community to congregate care settings.

    This resource offers self-paced learning courses on various home-care topics designed for all members of the caregiver team and information on supports and resources are available through MyODP. Sample topics include relationship building, supporting behavioral health needs, durable medical equipment, and life transitions.

    PCCRC Locator

    County PCCRC Contact Number Email Website
    Adams Advocacy Alliance Pediatric Complex Care Resource Center Katie Freeman, Director 717-658-6609 kf1@theadvocacyalliance.org Check back soon
    Allegheny Milestone Pediatric Resource Center West Natalie Symons, Director 724-283-0990 PRCWEST@Milestonepa.org https://milestonepa.org/milestone-pediatric-resource-center-west/
    Armstrong Milestone Pediatric Resource Center West Natalie Symons, Director 724-283-0990 PRCWEST@Milestonepa.org https://milestonepa.org/milestone-pediatric-resource-center-west/
    Beaver Milestone Pediatric Resource Center West Natalie Symons, Director 724-283-0990 PRCWEST@Milestonepa.org https://milestonepa.org/milestone-pediatric-resource-center-west/
    Bedford Milestone Pediatric Resource Center West Natalie Symons, Director 724-283-0990 PRCWEST@Milestonepa.org https://milestonepa.org/milestone-pediatric-resource-center-west/
    Berks Advocacy Alliance Pediatric Complex Care Resource Center Katie Freeman, Director 717-658-6609 kf1@theadvocacyalliance.org Check back soon
    Blair Geisinger Central PA Pediatric Resource Center Cheryl Callahan, Director 570-271-5935 clcallahan@geisinger.edu Check back soon
    Bradford Advocacy Alliance Pediatric Complex Care Resource Center Katie Freeman, Director 717-658-6609 kf1@theadvocacyalliance.org Check back soon
    Bucks Advocacy Alliance Pediatric Complex Care Resource Center Katie Freeman, Director 717-658-6609 kf1@theadvocacyalliance.org Check back soon
    Butler Milestone Pediatric Resource Center West Natalie Symons, Director 724-283-0990 PRCWEST@Milestonepa.org https://milestonepa.org/milestone-pediatric-resource-center-west/
    Cambria Milestone Pediatric Resource Center West Natalie Symons, Director 724-283-0990 PRCWEST@Milestonepa.org https://milestonepa.org/milestone-pediatric-resource-center-west/
    Cameron Milestone PCCRC Northwest Darryl Bergstrom, Director 814-779-1629 Dbergstrom@milestonepa.org Check back soon
    Carbon Advocacy Alliance Pediatric Complex Care Resource Center Katie Freeman, Director 717-658-6609 kf1@theadvocacyalliance.org Check back soon
    Centre Geisinger Central PA Pediatric Resource Center Cheryl Callahan, Director 570-271-5935 clcallahan@geisinger.edu Check back soon
    Chester Advocacy Alliance Pediatric Complex Care Resource Center Katie Freeman, Director 717-658-6609 kf1@theadvocacyalliance.org Check back soon
    Clarion Milestone Pediatric Resource Center West Natalie Symons, Director 724-283-0990 PRCWEST@Milestonepa.org https://milestonepa.org/milestone-pediatric-resource-center-west/
    Clearfield Milestone PCCRC Northwest Darryl Bergstrom, Director 814-779-1629 Dbergstrom@milestonepa.org Check back soon
    Clinton Geisinger Central PA Pediatric Resource Center Cheryl Callahan, Director 570-271-5935 clcallahan@geisinger.edu Check back soon
    Columbia Geisinger Central PA Pediatric Resource Center Cheryl Callahan, Director 570-271-5935 clcallahan@geisinger.edu Check back soon
    Crawford Milestone Pediatric Resource Center West Natalie Symons, Director 724-283-0990 PRCWEST@Milestonepa.org https://milestonepa.org/milestone-pediatric-resource-center-west/
    Cumberland Advocacy Alliance Pediatric Complex Care Resource Center Katie Freeman, Director 717-658-6609 kf1@theadvocacyalliance.org Check back soon
    Dauphin Advocacy Alliance Pediatric Complex Care Resource Center Katie Freeman, Director 717-658-6609 kf1@theadvocacyalliance.org Check back soon
    Delaware Advocacy Alliance Pediatric Complex Care Resource Center Katie Freeman, Director 717-658-6609 kf1@theadvocacyalliance.org Check back soon
    Elk Milestone PCCRC Northwest Darryl Bergstrom, Director 814-779-1629 Dbergstrom@milestonepa.org Check back soon
    Erie Milestone PCCRC Northwest Darryl Bergstrom, Director 814-779-1629 Dbergstrom@milestonepa.org Check back soon
    Fayette Milestone Pediatric Resource Center West Natalie Symons, Director 724-283-0990 PRCWEST@Milestonepa.org https://milestonepa.org/milestone-pediatric-resource-center-west/
    Forest Milestone PCCRC Northwest Darryl Bergstrom, Director 814-779-1629 Dbergstrom@milestonepa.org Check back soon
    Franklin Advocacy Alliance Pediatric Complex Care Resource Center Katie Freeman, Director 717-658-6609 kf1@theadvocacyalliance.org Check back soon
    Fulton Advocacy Alliance Pediatric Complex Care Resource Center Katie Freeman, Director 717-658-6609 kf1@theadvocacyalliance.org Check back soon
    Greene Milestone Pediatric Resource Center West Natalie Symons, Director 724-283-0990 PRCWEST@Milestonepa.org https://milestonepa.org/milestone-pediatric-resource-center-west/
    Huntingdon Geisinger Central PA Pediatric Resource Center Cheryl Callahan, Director 570-271-5935 clcallahan@geisinger.edu Check back soon
    Indiana Milestone Pediatric Resource Center West Natalie Symons, Director 724-283-0990 PRCWEST@Milestonepa.org https://milestonepa.org/milestone-pediatric-resource-center-west/
    Jefferson Milestone PCCRC Northwest Darryl Bergstrom, Director 814-779-1629 Dbergstrom@milestonepa.org Check back soon
    Juniata Geisinger Central PA Pediatric Resource Center Cheryl Callahan, Director 570-271-5935 clcallahan@geisinger.edu Check back soon
    Lackawanna Advocacy Alliance Pediatric Complex Care Resource Center Katie Freeman, Director 717-658-6609 kf1@theadvocacyalliance.org Check back soon
    Lancaster Advocacy Alliance Pediatric Complex Care Resource Center Katie Freeman, Director 717-658-6609 kf1@theadvocacyalliance.org Check back soon
    Lawrence Milestone Pediatric Resource Center West Natalie Symons, Director 724-283-0990 PRCWEST@Milestonepa.org https://milestonepa.org/milestone-pediatric-resource-center-west/
    Lebanon Advocacy Alliance Pediatric Complex Care Resource Center Katie Freeman, Director 717-658-6609 kf1@theadvocacyalliance.org Check back soon
    Lehigh Advocacy Alliance Pediatric Complex Care Resource Center Katie Freeman, Director 717-658-6609 kf1@theadvocacyalliance.org Check back soon
    Luzerne Advocacy Alliance Pediatric Complex Care Resource Center Katie Freeman, Director 717-658-6609 kf1@theadvocacyalliance.org Check back soon
    Lycoming Geisinger Central PA Pediatric Resource Center Cheryl Callahan, Director 570-271-5935 clcallahan@geisinger.edu Check back soon
    McKean Milestone PCCRC Northwest Darryl Bergstrom, Director 814-779-1629 Dbergstrom@milestonepa.org Check back soon
    Mercer Milestone Pediatric Resource Center West Natalie Symons, Director 724-283-0990 PRCWEST@Milestonepa.org https://milestonepa.org/milestone-pediatric-resource-center-west/
    Mifflin Geisinger Central PA Pediatric Resource Center Cheryl Callahan, Director 570-271-5935 clcallahan@geisinger.edu Check back soon
    Monroe Advocacy Alliance Pediatric Complex Care Resource Center Katie Freeman, Director 717-658-6609 kf1@theadvocacyalliance.org Check back soon
    Montgomery Advocacy Alliance Pediatric Complex Care Resource Center Katie Freeman, Director 717-658-6609 kf1@theadvocacyalliance.org Check back soon
    Montour Geisinger Central PA Pediatric Resource Center Cheryl Callahan, Director 570-271-5935 clcallahan@geisinger.edu Check back soon
    Northampton Advocacy Alliance Pediatric Complex Care Resource Center Katie Freeman, Director 717-658-6609 kf1@theadvocacyalliance.org Check back soon
    Northumberland Geisinger Central PA Pediatric Resource Center Cheryl Callahan, Director 570-271-5935 clcallahan@geisinger.edu Check back soon
    Perry Advocacy Alliance Pediatric Complex Care Resource Center Katie Freeman, Director 717-658-6609 kf1@theadvocacyalliance.org Check back soon
    Philadelphia Advocacy Alliance Pediatric Complex Care Resource Center Katie Freeman, Director 717-658-6609 kf1@theadvocacyalliance.org Check back soon
    Pike Advocacy Alliance Pediatric Complex Care Resource Center Katie Freeman, Director 717-658-6609 kf1@theadvocacyalliance.org Check back soon
    Potter Milestone PCCRC Northwest Darryl Bergstrom, Director 814-779-1629 Dbergstrom@milestonepa.org Check back soon
    Schuylkill Geisinger Central PA Pediatric Resource Center Cheryl Callahan, Director 570-271-5935 clcallahan@geisinger.edu Check back soon
    Snyder Geisinger Central PA Pediatric Resource Center Cheryl Callahan, Director 570-271-5935 clcallahan@geisinger.edu Check back soon
    Somerset Milestone Pediatric Resource Center West Natalie Symons, Director 724-283-0990 PRCWEST@Milestonepa.org https://milestonepa.org/milestone-pediatric-resource-center-west/
    Sullivan Advocacy Alliance Pediatric Complex Care Resource Center Katie Freeman, Director 717-658-6609 kf1@theadvocacyalliance.org Check back soon
    Susquehanna Advocacy Alliance Pediatric Complex Care Resource Center Katie Freeman, Director 717-658-6609 kf1@theadvocacyalliance.org Check back soon
    Tioga Advocacy Alliance Pediatric Complex Care Resource Center Katie Freeman, Director 717-658-6609 kf1@theadvocacyalliance.org Check back soon
    Union Geisinger Central PA Pediatric Resource Center Cheryl Callahan, Director 570-271-5935 clcallahan@geisinger.edu Check back soon
    Venango Milestone Pediatric Resource Center West Natalie Symons, Director 724-283-0990 PRCWEST@Milestonepa.org https://milestonepa.org/milestone-pediatric-resource-center-west/
    Warren Milestone PCCRC Northwest Darryl Bergstrom, Director 814-779-1629 Dbergstrom@milestonepa.org Check back soon
    Washington Milestone Pediatric Resource Center West Natalie Symons, Director 724-283-0990 PRCWEST@Milestonepa.org https://milestonepa.org/milestone-pediatric-resource-center-west/
    Wayne Advocacy Alliance Pediatric Complex Care Resource Center Katie Freeman, Director 717-658-6609 kf1@theadvocacyalliance.org Check back soon
    Westmoreland Milestone Pediatric Resource Center West Natalie Symons, Director 724-283-0990 PRCWEST@Milestonepa.org https://milestonepa.org/milestone-pediatric-resource-center-west/
    Wyoming Advocacy Alliance Pediatric Complex Care Resource Center Katie Freeman, Director 717-658-6609 kf1@theadvocacyalliance.org Check back soon
    York Advocacy Alliance Pediatric Complex Care Resource Center Katie Freeman, Director 717-658-6609 kf1@theadvocacyalliance.org Check back soon


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