FFS Provider Service Center
Assist with FFS billing questions, including dental inquiries;
General non-pharmacy prior authorization questions

Hours of operation: Monday – Friday, 8 a.m.AM - 4:30 p.m.

Eligibility Verification
Provides verification of MA eligibility and plan information

Hours of operation: 24 hours a day, 7 days a week

Intense Medical Case Management Unit
Assistance with individuals with complex needs and case management for catastrophic events and individuals in need of one-on-one support with a registered nurse

Hours of operation: Monday – Friday, 8 a.m.- 4:30 p.m.

ODP Customer Service

TTY number: 1-866-388-1114
Monday-Friday, 8:30 a.m.-4 p.m.
For all inquiries regarding Provider Enrollment contact the Provider Enrollment Mailbox:
ra-odpproviderenroll@pa.gov or fax your inquiries to:
(717) 783-5141

ODP Claims Resolution Section
Claims/billing inquiries for the Consolidated Waiver, P/FDS Waiver & ODP Base programs

Hours of operation: Monday-Thursday,
8:30 a.m.-noon and 1-3:30 p.m.

ODP Provider Enrollment
General ODP enrollment programs

Fax: (717) 783-5141
Hours of operations: Monday-Friday, 8 a.m.-5 p.m.
Provider Enrollment Mailbox: ra-odpproviderenroll@pa.gov

Office of Long Term Living (OLTL) Provider Call Center
Assists with nursing facilities, ICF/MRs, LIFE program billing questions, OLTL waivers billing and general enrollment questions

Hours of operation: Monday–Thursday,
9 a.m.- noon and 1-4 p.m.

Office of Medical Assistance Programs
Enrollment Questions


OLTL DME Hotline
Assist with LTC billing questions relating to DME

Hours of operation: Monday–Friday, 7:30 a.m.-4 p.m.

Questions specific to billing, claims, etc.

If you have any questions, please email us at

Pharmacy Services Provider Call Center
FFS pharmacy billing questions and FFS pharmacy prior authorizations

Hours of operation: Monday–Friday, 8 a.m.-4:30 p.m.

FFS Prior Authorization
For home health, PSR and hyperbaric treatments and
for Advanced Radiologic Imaging service

Option #2, Option #3 and then option #1
Hours of operation: Monday - Friday
7:30 a.m.–noon and 1-4 p.m.

Provider Assistance Center
For provider questions on electronic claims and transaction submissions

1-800-248-2152 or (717) 975-4100
Hours of operation: Monday–Friday, 8 a.m.–5 p.m.

Provider Enrollment
Provides assistance regarding MA enrollment processes and MA enrollment file maintenance;
General MA enrollment questions

Hours of operation: Monday–Friday, 8 a.m.-4:30 p.m.