PROMISe Provider Education & Training

Listed below are the available educational and training opportunities for Pennsylvania Medical Assistance Program providers.

PROMISe™ Provider Conference Call Training

  • Provider Portal Training on the following topics is also offered on request. Training is conducted via a virtual room (VR) and can be requested by emailing:

    Please include the following information: 13-digit Provider Number, Provider name, Contact name and phone number:
    • Review of PROMISe™ Portal including registration
    • Eligibility Verification
    • Claim completion review (new, adjustments and voids)
    • Claim Inquiry Search
    • Enrolled Provider Search
    • ERA and EFT Enrollment
    • Review of Remittance Advice Statement
    • Enrollment Information
    • Review of DHS Website including fee schedule, MA regulation, MA Bulletins and Provider Quick Tips