ContactPhone NumberHoursDetails

FFS Provider Service Center

1-800-537-8862Monday – Friday, 8 a.m.-4:30 p.m.

Assist with FFS billing questions, including dental inquiries; General non-pharmacy prior authorization questions

Eligibility Verification


24 hours a day, 7 days a week

Provides verification of MA eligibility and plan information

Intense Medical Case Management Unit


Monday – Friday, 8 a.m.-4:30 p.m.

Assistance with individuals with complex needs and case management for catastrophic events and individuals in need of one-on-one support with a registered nurse
Medical Assistance Electronic Health Records Incentive Program Support Center  

Assists providers with EHR Incentive Program questions, including MAPIR inquiries; If you have any questions, please email us at

ODP Customer Service

(TTY number: 1-866-388-1114)
Monday - Friday, 8:30 a.m.-4 p.m

For all inquiries regarding Provider Enrollment contact the Provider Enrollment Mailbox: or fax your inquiries to: 717-783-5141

ODP Claims Resolution Section

1-866-386-8880Monday - Thursday, 8:30 a.m.-noon and 1-3:30 p.m.

Claims/billing inquiries for the Consolidated Waiver, P/FDS Waiver & ODP Base programs

ODP Provider Enrollment

Fax: 717-783-5141Monday - Friday, 8 a.m- 5 p.m.

Provider Enrollment Mailbox:

Office of Long Term Living (OLTL) Provider Call Center

1-800-932-0939Monday – Thursday, 9 a.m.-noon and 1-4 p.m.Assists with nursing facilities, ICF/MRs, LIFE program billing questions, OLTL waivers billing and general enrollment questions

Office of Medical Assistance Programs


OLTL DME Hotline

1-877-299-2918Monday – Friday, 7:30 a.m.-4 p.m.

Assist with LTC billing questions relating to DME




If you have any questions, please email us at

Pharmacy Services Provider Call Center

1-800-537-8862 Monday – Friday, 8 a.m.-4:30 p.m.FFS pharmacy billing questions and FFS pharmacy prior authorizations

FFS Prior Authorization

Option #2, Option #3 and then option #1

Hours of operation: Monday-Friday 7:30 a.m.– noon

and 1-4 p.m.

For home health, PSR and hyperbaric treatments and
for Advanced Radiologic Imaging service

Provider Assistance Center

1-800-248-2152 or
Monday – Friday, 8 a.m.–5 p.m.

For provider questions on electronic claims and transaction submissions and the Provider Electronic Submission (PES) software

Provider Enrollment

1-800-537-8862Monday – Friday, 8 a.m. - 4:30 p.m.

Provides assistance regarding MA enrollment processes and MA enrollment file maintenance; General MA enrollment questions