The Enterprise Case Management (ECM) system platform will be the structural foundation for four major DHS subsystems:

  • Home and Community-Based Services Subsystem (HCBSS): The HCBSS will replace what is currently known as the Home & Community Services Information System (HCSIS). It will serve as the enrollment and case management system for the PA DHS program offices, counties, and providers supporting the Home and Community-Based Services (HCBS) programs, including Medicaid waivers.
  • Hearings & Appeals Subsystem: The Hearings & Appeals subsystem will replace the collection of legacy systems PA DHS uses to manage appeals under the jurisdiction of the Bureau of Hearings and Appeals (BHA).
  • Office of Long-Term Living (OLTL) Enrollment Services Subsystem: The OLTL Enrollment Services subsystem will be used by an Enrollment Services Entity and PA DHS to manage the process to assist individuals in exploring and applying for Long-Term Services and Supports (LTSS).
  • Child Welfare Case Management (CW CM) Subsystem: The CW CM subsystem will create a single, statewide child welfare case management system for all Pennsylvania Counties.