​Bureau of Employment Programs

​Bureau of Employment Programs Overview

Manages DHS efforts to assist public assistance recipients to prepare for, secure, and retain employment.

Division of Contracted Programs and Systems

  • Manages employment and training-related policy and procedures that are administered by the CAO
  • Develops and maintains the Commonwealth Workforce Development System (CWDS), operates the CWDS Help Desk and provides training for staff and contractors working with CWDS

Division of Policy and Analytics

  • Designs, implements, and manages the operation of contracted employment and training services
  • Serves as field advisors by providing on-site monitoring for compliance with performance standards and technical assistance
  • Performs services for refugees through the oversight of refugee resettlement contractors


Jolene Reid, Director
625 Forster Street
Harrisburg, PA 17120
Phone: 717-346-1095