Community HealthChoices

Communications to Participants

The Department of Human Services (DHS) is committed to open and frequent communication to educate and inform individuals about Community HealthChoices (CHC). It is very important that people are aware of any changes to their coverages and are able to make an informed decision if a plan selection is required.

Participant Trainings

Training NameVideoDocuments
Participants Dually Eligible for Medicare & MedicaidOnline CoursePlain Text Document
Participants Residing in a Nursing Facility Online CoursePlain Text Document
Participants Receiving Services through a WaiverOnline CoursePlain Text Document

Participant Notices

DHS mailed notices to participants in the Lehigh/Capital, Northeast, and Northwest zones beginning in September 2019. The notices informed participants that they would be transitioning to CHC on January 1, 2020, and needed to select a health plan, also called a managed care organization (MCO). The notices also told potentially eligible participants that they were potentially eligible for the LIFE program. Copies of the notices used in the Southwest are available here.

Nursing Facility Participant Notice (CM 583)
EnglishArabicCambodianChineseRussianSpanishVietnamese
HCBS Non-Dual Participant Notice (CM 579)
EnglishArabicCambodianChineseRussianSpanishVietnamese
HCBS Dual Participant Notice (CM 577)
EnglishArabicCambodianChineseRussianSpanishVietnamese
Duals Notice (CM 581)
EnglishArabicCambodianChineseRussianSpanishVietnamese
Life Program
EnglishSpanish

Pre-Enrollment Packets

Beginning in September 2019, pre-enrollment packets will be mailed to participants. This packet contains information about the health plans and benefits and tell participants how to enroll. There is a toll-free number and website for participants to use to make their plan selection. Participants will also receive automated calls to be made aware that packets are coming. If participants do not select a health plan, they will get a follow-up call. If a participant does not select a plan, they will be assigned to a plan. Individuals can change their plan at any time. Below are copies of the packets mailed to Southwest participants:

DocumentAvailable Languages
Enrollment Brochure EnglishSpanish
Plan Comparison Chart with Adult Benefit Package OnlyEnglishSpanish
PA CHC Plan Comparison ChartEnglishSpanish
Medical Assistance Advisory Board MeetingsEnglishSpanish
Community Meetings InvitationEnglishSpanish
Medicare Versus MedicaidEnglishN/A
LIFE ProgramEnglishSpanish

 

Post-Enrollment Packets

Post-Enrollment Confirmation Letter
EnglishSpanishArabicChineseRussianVietnamese
Enrollment Assignment Letter
EnglishSpanishArabicChineseRussianVietnamese
Nondiscrimination Top 15 Languages
EnglishSpanishArabicChineseRussianVietnamese
Post-Enrollment Brochure
EnglishSpanishArabicChineseRussianVietnamese
LIFE Program
EnglishSpanishArabicChineseRussianVietnamese

Community Meetings/Information Sessions

  • CHC Community Meetings for Participants: Invitation — English | Spanish
    Seventy-two community events were held in the Lehigh/Capital, Northeast, and Northwest zones to offer participants more information on CHC, the LIFE program and to answer participant questions.
  • 2023 Listen and Learn Sessions: Invitation - Updated July 26, 2023
    The OLTL Listen and Learn Sessions are an opportunity for OLTL program participants, family members, and community members to share their feedback on OLTL programs and hear from OLTL staff.
  • Aging Well presentations
    English | Spanish | Chinese | Korean | Russian | Vietnamese