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of the Commonwealth of Pennsylvania

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    Enterprise Case Management

    Hearings & Appeals

    The Hearings & Appeals section of Pennsylvania’s Electronic Case Management (ECM) system helps people appeal decisions about benefits or services. This includes individuals, providers, or authorized representatives acting on someone’s behalf.

    This online system makes it easier to:

    • Submit appeals electronically.
    • Track the progress of your appeal.
    • Communicate with the Department of Human Services (DHS), the Bureau of Hearings and Appeals (BHA), and other involved offices.

    What Does the System Do?

    • Manages appeals from the time they’re submitted until a final decision is made.
    • Supports appeals handled by DHS, the Pennsylvania Department of Aging (PDA), and other third parties.
    • Allows appeals to be escalated to the Commonwealth Court if needed.

    Why Is This System Helpful?

    • No more paper files: All documents are stored digitally and can be accessed by authorized users.
    • Online submissions: Appeals can be submitted through the web, making the process faster and easier.
    • One system for everything: From start to finish, your appeal is managed in one place.
    • Better communication: Everyone involved in the appeal process can share updates and information more efficiently.
    • Modern technology: The system is built to adapt to changes in laws and policies, making it easier to maintain and update.
    To learn more or start an appeal, visit the Hearings & Appeals page.