Third-Party Medical Resources (TPR)

Excerpt from Act 62 regarding third-party medical resources:

§ 1101.64. Third-party medical resources (TPR)
(a) General. Other private or governmental health insurance benefits shall be utilized before billing the MA Program. Providers shall make reasonable efforts to secure from the recipient sufficient information regarding the primary coverages necessary to bill the insurers or programs. The medical resources which are primary third parties to MA include Medicare; CHAMPUS (Civilian Health and Medical Programs of the Uniformed Services); Blue Cross, Blue Shield or other commercial insurance; VA benefits; Workman's Compensation; and the like. The information needed to bill third parties includes the insurer's name and address, policy or group I.D. number, and the patient's or the patient's employer's address. When the total amount of payment by the third-party resource is less than the Department's fee or rate for the same service, the provider may bill the Department for the difference by submitting an invoice with a copy of the third party's statement of payments attached. If a third-party resource refuses payment to the provider based on coverage exclusions or other reasons, the provider may bill the Department by submitting an invoice with a copy of the third party's refusal advisory attached.

Insurance Related Information

Act 62 Insurance Contacts

Information from private health insurers for autism service providers on Act 62.

  • Significa Insurance Group, Inc.
    Kris Danz, Credentialing Manager, (717) 735-7760, ext. 141.
  • Coventry Health and Life Insurance Company
  • HealthAmerica Pennsylvania, Inc.
  • HealthAssurance Pennsylvania, Inc.
    Rafael Pinero, Provider Relations Dept., 866-369-8362
  • United Healthcare Insurance Company
    National Credentialing Center Phone: 1-877-842-3210
    Behavioral Health Providers
    Physical Therapists, Occupational Therapists and Speech Therapists Phone: (800) 873-4575.
    The UBH Network Manager for Western and Southeastern PA (Erie are and south, Philadelphia are) is Ken Ridge, 215-231-3110 or 877-474-2685.
  • UniCare Life and Health Insurance Company
    Ms. Alisha Davis, manager, Provider Relations-InterGroup
    Phone: 800-537-9389 ext.137 | Fax: 610-695-2531 |
  • Pan-American Life Insurance Company
    Learn about joining the network.
      • To join our networks:
      • Individual practitioners
      • Facilities and medical groups with over 50 practitioners please email or call 800-950-7040.
  • Inter-County Health Plan, Inc. Inter-County Hospitalization Plan, Inc.
    David Patrylak: 215-830-2673
  • Cigna Healthcare of PA, Inc. Connecticut General Life Insurance Company
    Provider Advocate Department at 800-274-7603
    For particular circumstances or questions: Susan Knutson
    CIGNA Behavioral Health Provider Contracting: (952) 996-2548
  • Geisinger Health Plan, Inc./Geisinger Quality Options, IncScott Gulliver: (570) 214-9749 | Email:
  • Teachers Protective Mutual Life Insurance Company/Quest Behavioral Health
    Brian Beyer, Director of Operations
    Phone: (717) 851-1464 | Email:
  • Highmark, Inc. Keystone Health Plan West, Inc.
    Providers who wish to participate in a Highmark network may contact Highmark in a variety of ways as described below:
      • In the Western, Central and Eastern regions of PA, providers may call our Provider Service Line at 1-866-763-3224 (automated menu option 4 – Provider File and Credentialing Issues).
      • Providers may also access the electronic Provider Resource Center on our public Web sites ( and
      • In the NEPA region, providers who wish to participate in a Highmark network may call 1-800-451-4447 to speak to a Provider Relations representative.
  • Aetna Health Inc./Aetna Health Insurance Company/Aetna Life Insurance Company
    Providers interested in becoming part of Aetna's network can go to, then click on "Healthcare Professionals" and then "Join Aetna's Network".
    Credentialing Customer Service: 800-353-1232.
    Please see additional information from
    Contact Numbers for Providers:
      • Individual Medical Provider: Complete the online Health Professionals - Medical Plans Application Request form or contact 1-800-353-1232
      • Dental Providers (excluding oral/maxillofacial surgeons): 1-800-451-7715
      • Behavioral Health Providers: Complete the online Health Professionals - Behavioral Health Application Request Form Medical Plans or contact 1-800-999-5698.
  • American Heritage Life Insurance Company
    The company uses the PHCS Network through MultiPlan, Inc. Providers wishing to participate with MultiPlan (MPI) may contact MPI's Service Operations department and request an application for participation. Providers may also go to and complete the online request for participation.
  • MMA Insurance Company
    Bruce McDonald: (574) 533-9511 or (800) 348-7468 ext. 427 | Email:
  • First Priority Life Insurance Company/HMO of Northeastern Pennsylvania, Inc.
    Jeanine Rivera, Provider Relations Consultant: (570) 200-4669.
    Secondary Contact: Jeanne Wisnewski, Director Provider Relations: (570) 200-4679.
  • Trustmark Life Insurance Company
    Maura DeNuccio: 330-729-6517, X26517
  • HM Life Insurance Company
    Alex Wood: 610-254-8732.
  • Independence Blue Cross/Keystone Health Plan East/QCC Insurance Company/Amerihealth HMO, Inc.
    In June 2009, the Companies will post a news alert on their provider Web site.
    Psychiatric, psychological or rehabilitative services providers can contact Magellan's interested provider line at 800-866-4108 option #I and identify themselves as a provider interested in treating individuals with autism spectrum disorders. An appropriate Magellan staff person will follow up with the interested provider.
  • Capital Advantage Insurance Company/Capital Blue CrossKeystone Health Plan Central Inc.
    Robin Guringo: 717-541-6319
    Lori Mendenhall: 717-541-7773
  • UPMC Health Benefits, Inc./UPMC Health Network, Inc./UPMC Health Plan, Inc.
    To join the network, go to, select "For Providers" and click on "Network Participation Request."
    For other concerns, please call 412-454-5264.
  • BCS Insurance Company
    Planned Administrators, Inc.
    8906 Two Notch Road, Ste 200
    Columbia SC 29223
    Suzanne Miller: (803) 462-3139
  • Principal Life Insurance Company
    Principal Life Insurance Company uses the PHCS Network through MultiPlan, Inc. Providers wishing to participate with MultiPlan (MPI) may contact MPI's Service Operations department at 800-422-0294 and request an application for participation. Providers may also go to and complete the online request for participation.
    Principal Life Insurance Company also uses Devon Health Services. Providers wishing to participate in Devon may contact Devon at 800-431-2273.
    Providers wishing to participate in PPHN may contact: Roger Milner at 717-560-9290 Ext. 135 or
  • Guardian Life Insurance Company of America/Multiplan (PHCS)
    Ms. Lori Gordon: 800-950-7040
  • OneNet
    Mr. Ken Ridge: 877-474-2685 or 215-231-3110
    Or Log online "quick links"
    Providers may also contact Mark Kowaleski at 212-598-8775, and he will connect them with the appropriate network contact.
  • Community Care Behavioral Health/Behavioral Health Providers
    Tonya Cann: 412-454-2637
  • Other Providers
    Contact UPMC Health Plan or call Network Management at 412-454-5264.