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    Pediatric Complex Care Resource Centers (PCCRC)

    The Department of Human Services’ Offices of Medical Assistance Programs (OMAP) and Development Programs (ODP) have developed a system of supports to better serve children and adolescents living in the community who receive pediatric home health care (in-home shift nursing or home health aide services) by supporting their families, caregivers, and healthcare providers.

    A key component of developing this system of supports is improving the relationship between the home health care providers and families.

    Pediatric Complex Care Resource Centers (PCCRCs) were created to provide education, training, and non-medical support to caregiver teams to assist with building relationships and co-navigating the various systems and resources that are available to support them. 

    How to Interact with PCCRCs

    There are multiple ways to interact with the PCCRCs:

    • Open one of the Journey Map PDF guides to learn more about PCCRC resources.
    • Contact a PCCRC through the Map Locator below to get in touch with a Pediatric Coach or Family Facilitator.
    • Join our distribution list through the link below.

    PCCRC Journey Maps

    PCCRC Resources

    Pediatric Coaches provide personalized support to caregiver teams to strengthen collaboration around the child’s needs through advocacy, communication support, and targeted education and training.

    Family Facilitators support children and adolescents with complex medical needs as they transition from facilities and hospitals to community settings. The Family Facilitator also supports the diversion of placements from community to congregate care settings.

    The Online Training Hub offers self-paced learning courses on various home-care topics designed for all members of the caregiver team and information on supports and resources are available through MyODP.

    PCCRC Locator

    County PCCRC Contact Number Email Website
    Adams Advocacy Alliance Pediatric Complex Care Resource Center Katie Freeman, Director 717-658-6609 kf1@theadvocacyalliance.org https://www.theadvocacyalliance.org/Programs_and_Services/DD_services.html#pccrc
    Allegheny Milestone Pediatric Resource Center West Natalie Symons, Director 724-283-0990 PRCWEST@Milestonepa.org https://milestonepa.org/milestone-pediatric-resource-center-west/
    Armstrong Milestone Pediatric Resource Center West Natalie Symons, Director 724-283-0990 PRCWEST@Milestonepa.org https://milestonepa.org/milestone-pediatric-resource-center-west/
    Beaver Milestone Pediatric Resource Center West Natalie Symons, Director 724-283-0990 PRCWEST@Milestonepa.org https://milestonepa.org/milestone-pediatric-resource-center-west/
    Bedford Milestone Pediatric Resource Center West Natalie Symons, Director 724-283-0990 PRCWEST@Milestonepa.org https://milestonepa.org/milestone-pediatric-resource-center-west/
    Berks Advocacy Alliance Pediatric Complex Care Resource Center Katie Freeman, Director 717-658-6609 kf1@theadvocacyalliance.org https://www.theadvocacyalliance.org/Programs_and_Services/DD_services.html#pccrc
    Blair Geisinger Central PA Pediatric Resource Center Cheryl Callahan, Director 570-271-5935 clcallahan@geisinger.edu https://www.geisinger.org/patient-care/for-professionals/about-healthcare-quality-unit/geisinger-pediatric-complex-care-resource-center
    Bradford Advocacy Alliance Pediatric Complex Care Resource Center Katie Freeman, Director 717-658-6609 kf1@theadvocacyalliance.org https://www.theadvocacyalliance.org/Programs_and_Services/DD_services.html#pccrc
    Bucks Advocacy Alliance Pediatric Complex Care Resource Center Katie Freeman, Director 717-658-6609 kf1@theadvocacyalliance.org https://www.theadvocacyalliance.org/Programs_and_Services/DD_services.html#pccrc
    Butler Milestone Pediatric Resource Center West Natalie Symons, Director 724-283-0990 PRCWEST@Milestonepa.org https://milestonepa.org/milestone-pediatric-resource-center-west/
    Cambria Milestone Pediatric Resource Center West Natalie Symons, Director 724-283-0990 PRCWEST@Milestonepa.org https://milestonepa.org/milestone-pediatric-resource-center-west/
    Cameron Milestone PCCRC Northwest Darryl Bergstrom, Director 814-779-1629 Dbergstrom@milestonepa.org https://milestonepa.org/milestone-pediatric-resource-center-northwest/
    Carbon Advocacy Alliance Pediatric Complex Care Resource Center Katie Freeman, Director 717-658-6609 kf1@theadvocacyalliance.org https://www.theadvocacyalliance.org/Programs_and_Services/DD_services.html#pccrc
    Centre Geisinger Central PA Pediatric Resource Center Cheryl Callahan, Director 570-271-5935 clcallahan@geisinger.edu https://www.geisinger.org/patient-care/for-professionals/about-healthcare-quality-unit/geisinger-pediatric-complex-care-resource-center
    Chester Advocacy Alliance Pediatric Complex Care Resource Center Katie Freeman, Director 717-658-6609 kf1@theadvocacyalliance.org https://www.theadvocacyalliance.org/Programs_and_Services/DD_services.html#pccrc
    Clarion Milestone Pediatric Resource Center West Natalie Symons, Director 724-283-0990 PRCWEST@Milestonepa.org https://milestonepa.org/milestone-pediatric-resource-center-west/
    Clearfield Milestone PCCRC Northwest Darryl Bergstrom, Director 814-779-1629 Dbergstrom@milestonepa.org https://milestonepa.org/milestone-pediatric-resource-center-northwest/
    Clinton Geisinger Central PA Pediatric Resource Center Cheryl Callahan, Director 570-271-5935 clcallahan@geisinger.edu https://www.geisinger.org/patient-care/for-professionals/about-healthcare-quality-unit/geisinger-pediatric-complex-care-resource-center
    Columbia Geisinger Central PA Pediatric Resource Center Cheryl Callahan, Director 570-271-5935 clcallahan@geisinger.edu https://www.geisinger.org/patient-care/for-professionals/about-healthcare-quality-unit/geisinger-pediatric-complex-care-resource-center
    Crawford Milestone Pediatric Resource Center West Natalie Symons, Director 724-283-0990 PRCWEST@Milestonepa.org https://milestonepa.org/milestone-pediatric-resource-center-west/
    Cumberland Advocacy Alliance Pediatric Complex Care Resource Center Katie Freeman, Director 717-658-6609 kf1@theadvocacyalliance.org https://www.theadvocacyalliance.org/Programs_and_Services/DD_services.html#pccrc
    Dauphin Advocacy Alliance Pediatric Complex Care Resource Center Katie Freeman, Director 717-658-6609 kf1@theadvocacyalliance.org https://www.theadvocacyalliance.org/Programs_and_Services/DD_services.html#pccrc
    Delaware Advocacy Alliance Pediatric Complex Care Resource Center Katie Freeman, Director 717-658-6609 kf1@theadvocacyalliance.org https://www.theadvocacyalliance.org/Programs_and_Services/DD_services.html#pccrc
    Elk Milestone PCCRC Northwest Darryl Bergstrom, Director 814-779-1629 Dbergstrom@milestonepa.org https://milestonepa.org/milestone-pediatric-resource-center-northwest/
    Erie Milestone PCCRC Northwest Darryl Bergstrom, Director 814-779-1629 Dbergstrom@milestonepa.org https://milestonepa.org/milestone-pediatric-resource-center-northwest/
    Fayette Milestone Pediatric Resource Center West Natalie Symons, Director 724-283-0990 PRCWEST@Milestonepa.org https://milestonepa.org/milestone-pediatric-resource-center-west/
    Forest Milestone PCCRC Northwest Darryl Bergstrom, Director 814-779-1629 Dbergstrom@milestonepa.org https://milestonepa.org/milestone-pediatric-resource-center-northwest/
    Franklin Advocacy Alliance Pediatric Complex Care Resource Center Katie Freeman, Director 717-658-6609 kf1@theadvocacyalliance.org https://www.theadvocacyalliance.org/Programs_and_Services/DD_services.html#pccrc
    Fulton Advocacy Alliance Pediatric Complex Care Resource Center Katie Freeman, Director 717-658-6609 kf1@theadvocacyalliance.org https://www.theadvocacyalliance.org/Programs_and_Services/DD_services.html#pccrc
    Greene Milestone Pediatric Resource Center West Natalie Symons, Director 724-283-0990 PRCWEST@Milestonepa.org https://milestonepa.org/milestone-pediatric-resource-center-west/
    Huntingdon Geisinger Central PA Pediatric Resource Center Cheryl Callahan, Director 570-271-5935 clcallahan@geisinger.edu https://www.geisinger.org/patient-care/for-professionals/about-healthcare-quality-unit/geisinger-pediatric-complex-care-resource-center
    Indiana Milestone Pediatric Resource Center West Natalie Symons, Director 724-283-0990 PRCWEST@Milestonepa.org https://milestonepa.org/milestone-pediatric-resource-center-west/
    Jefferson Milestone PCCRC Northwest Darryl Bergstrom, Director 814-779-1629 Dbergstrom@milestonepa.org https://milestonepa.org/milestone-pediatric-resource-center-northwest/
    Juniata Geisinger Central PA Pediatric Resource Center Cheryl Callahan, Director 570-271-5935 clcallahan@geisinger.edu https://www.geisinger.org/patient-care/for-professionals/about-healthcare-quality-unit/geisinger-pediatric-complex-care-resource-center
    Lackawanna Advocacy Alliance Pediatric Complex Care Resource Center Katie Freeman, Director 717-658-6609 kf1@theadvocacyalliance.org https://www.theadvocacyalliance.org/Programs_and_Services/DD_services.html#pccrc
    Lancaster Advocacy Alliance Pediatric Complex Care Resource Center Katie Freeman, Director 717-658-6609 kf1@theadvocacyalliance.org https://www.theadvocacyalliance.org/Programs_and_Services/DD_services.html#pccrc
    Lawrence Milestone Pediatric Resource Center West Natalie Symons, Director 724-283-0990 PRCWEST@Milestonepa.org https://milestonepa.org/milestone-pediatric-resource-center-west/
    Lebanon Advocacy Alliance Pediatric Complex Care Resource Center Katie Freeman, Director 717-658-6609 kf1@theadvocacyalliance.org https://www.theadvocacyalliance.org/Programs_and_Services/DD_services.html#pccrc
    Lehigh Advocacy Alliance Pediatric Complex Care Resource Center Katie Freeman, Director 717-658-6609 kf1@theadvocacyalliance.org https://www.theadvocacyalliance.org/Programs_and_Services/DD_services.html#pccrc
    Luzerne Advocacy Alliance Pediatric Complex Care Resource Center Katie Freeman, Director 717-658-6609 kf1@theadvocacyalliance.org https://www.theadvocacyalliance.org/Programs_and_Services/DD_services.html#pccrc
    Lycoming Geisinger Central PA Pediatric Resource Center Cheryl Callahan, Director 570-271-5935 clcallahan@geisinger.edu https://www.geisinger.org/patient-care/for-professionals/about-healthcare-quality-unit/geisinger-pediatric-complex-care-resource-center
    McKean Milestone PCCRC Northwest Darryl Bergstrom, Director 814-779-1629 Dbergstrom@milestonepa.org https://milestonepa.org/milestone-pediatric-resource-center-northwest/
    Mercer Milestone Pediatric Resource Center West Natalie Symons, Director 724-283-0990 PRCWEST@Milestonepa.org https://milestonepa.org/milestone-pediatric-resource-center-west/
    Mifflin Geisinger Central PA Pediatric Resource Center Cheryl Callahan, Director 570-271-5935 clcallahan@geisinger.edu https://www.geisinger.org/patient-care/for-professionals/about-healthcare-quality-unit/geisinger-pediatric-complex-care-resource-center
    Monroe Advocacy Alliance Pediatric Complex Care Resource Center Katie Freeman, Director 717-658-6609 kf1@theadvocacyalliance.org https://www.theadvocacyalliance.org/Programs_and_Services/DD_services.html#pccrc
    Montgomery Advocacy Alliance Pediatric Complex Care Resource Center Katie Freeman, Director 717-658-6609 kf1@theadvocacyalliance.org https://www.theadvocacyalliance.org/Programs_and_Services/DD_services.html#pccrc
    Montour Geisinger Central PA Pediatric Resource Center Cheryl Callahan, Director 570-271-5935 clcallahan@geisinger.edu https://www.geisinger.org/patient-care/for-professionals/about-healthcare-quality-unit/geisinger-pediatric-complex-care-resource-center
    Northampton Advocacy Alliance Pediatric Complex Care Resource Center Katie Freeman, Director 717-658-6609 kf1@theadvocacyalliance.org https://www.theadvocacyalliance.org/Programs_and_Services/DD_services.html#pccrc
    Northumberland Geisinger Central PA Pediatric Resource Center Cheryl Callahan, Director 570-271-5935 clcallahan@geisinger.edu https://www.geisinger.org/patient-care/for-professionals/about-healthcare-quality-unit/geisinger-pediatric-complex-care-resource-center
    Perry Advocacy Alliance Pediatric Complex Care Resource Center Katie Freeman, Director 717-658-6609 kf1@theadvocacyalliance.org https://www.theadvocacyalliance.org/Programs_and_Services/DD_services.html#pccrc
    Philadelphia Advocacy Alliance Pediatric Complex Care Resource Center Katie Freeman, Director 717-658-6609 kf1@theadvocacyalliance.org https://www.theadvocacyalliance.org/Programs_and_Services/DD_services.html#pccrc
    Pike Advocacy Alliance Pediatric Complex Care Resource Center Katie Freeman, Director 717-658-6609 kf1@theadvocacyalliance.org https://www.theadvocacyalliance.org/Programs_and_Services/DD_services.html#pccrc
    Potter Milestone PCCRC Northwest Darryl Bergstrom, Director 814-779-1629 Dbergstrom@milestonepa.org https://milestonepa.org/milestone-pediatric-resource-center-northwest/
    Schuylkill Geisinger Central PA Pediatric Resource Center Cheryl Callahan, Director 570-271-5935 clcallahan@geisinger.edu https://www.geisinger.org/patient-care/for-professionals/about-healthcare-quality-unit/geisinger-pediatric-complex-care-resource-center
    Snyder Geisinger Central PA Pediatric Resource Center Cheryl Callahan, Director 570-271-5935 clcallahan@geisinger.edu https://www.geisinger.org/patient-care/for-professionals/about-healthcare-quality-unit/geisinger-pediatric-complex-care-resource-center
    Somerset Milestone Pediatric Resource Center West Natalie Symons, Director 724-283-0990 PRCWEST@Milestonepa.org https://milestonepa.org/milestone-pediatric-resource-center-west/
    Sullivan Advocacy Alliance Pediatric Complex Care Resource Center Katie Freeman, Director 717-658-6609 kf1@theadvocacyalliance.org https://www.theadvocacyalliance.org/Programs_and_Services/DD_services.html#pccrc
    Susquehanna Advocacy Alliance Pediatric Complex Care Resource Center Katie Freeman, Director 717-658-6609 kf1@theadvocacyalliance.org https://www.theadvocacyalliance.org/Programs_and_Services/DD_services.html#pccrc
    Tioga Advocacy Alliance Pediatric Complex Care Resource Center Katie Freeman, Director 717-658-6609 kf1@theadvocacyalliance.org https://www.theadvocacyalliance.org/Programs_and_Services/DD_services.html#pccrc
    Union Geisinger Central PA Pediatric Resource Center Cheryl Callahan, Director 570-271-5935 clcallahan@geisinger.edu https://www.geisinger.org/patient-care/for-professionals/about-healthcare-quality-unit/geisinger-pediatric-complex-care-resource-center
    Venango Milestone Pediatric Resource Center West Natalie Symons, Director 724-283-0990 PRCWEST@Milestonepa.org https://milestonepa.org/milestone-pediatric-resource-center-west/
    Warren Milestone PCCRC Northwest Darryl Bergstrom, Director 814-779-1629 Dbergstrom@milestonepa.org https://milestonepa.org/milestone-pediatric-resource-center-northwest/
    Washington Milestone Pediatric Resource Center West Natalie Symons, Director 724-283-0990 PRCWEST@Milestonepa.org https://milestonepa.org/milestone-pediatric-resource-center-west/
    Wayne Advocacy Alliance Pediatric Complex Care Resource Center Katie Freeman, Director 717-658-6609 kf1@theadvocacyalliance.org https://www.theadvocacyalliance.org/Programs_and_Services/DD_services.html#pccrc
    Westmoreland Milestone Pediatric Resource Center West Natalie Symons, Director 724-283-0990 PRCWEST@Milestonepa.org https://milestonepa.org/milestone-pediatric-resource-center-west/
    Wyoming Advocacy Alliance Pediatric Complex Care Resource Center Katie Freeman, Director 717-658-6609 kf1@theadvocacyalliance.org https://www.theadvocacyalliance.org/Programs_and_Services/DD_services.html#pccrc
    York Advocacy Alliance Pediatric Complex Care Resource Center Katie Freeman, Director 717-658-6609 kf1@theadvocacyalliance.org https://www.theadvocacyalliance.org/Programs_and_Services/DD_services.html#pccrc


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