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1. Introduction to Consolidated Standards
Provides an overview of the purpose, structure, and implementation of the OVS Consolidated Standards. Introduces how the standards support consistent victim service delivery across Pennsylvania.
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2. Ethics (Part 1)
Introduces foundational ethical principles for victim service providers, including confidentiality, boundaries, and professional responsibility.
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3. Ethics (Part 2)
Continues ethics training with practical applications and scenarios to guide ethical decision-making in victim services.
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4. Cultural Responsiveness
Explains expectations for culturally responsive service delivery and inclusive practices that support diverse victim populations.
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5. Technology in the Provision of Services
Covers standards and safeguards for using technology in the delivery of victim services, including privacy and security considerations.
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6. Court Orientation
Provides guidance on court processes and best practices for preparing and supporting victims involved in legal proceedings.
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7. Outreach Standard
Details outreach expectations and strategies for engaging communities and increasing awareness of victim services.
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8. Media
Explains standards related to media engagement and public communication on behalf of victim service programs.
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9. Program Administration – Section A: Accessibility
Reviews accessibility requirements to ensure services are available to all victims, including individuals with disabilities.
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10. Program Administration – Section C: Governance of Non-Profit Organizations
Outlines governance standards and organizational oversight responsibilities for nonprofit victim service providers.
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11. Program Administration – Section D: Personnel Management
Covers staff supervision, training requirements, and personnel policies that support quality victim services.
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12. Program Administration – Section E: Program Planning and Evaluation
Explains expectations for program planning, performance measurement, and continuous quality improvement.
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13. Program Administration – Section F: Record Keeping
Details documentation standards, confidentiality requirements, and record retention practices.
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14. Collaboration with Community Agencies Standard
Explains how programs advocate within justice and service systems to improve outcomes for victims.
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15. Systems Advocacy Standard
Explains how programs advocate within justice and service systems to improve outcomes for victims.
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16. Victims’ Rights Notification Standard
Covers requirements for informing victims of their rights and available protections.
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17. Intake Standard
Outlines intake procedures and expectations for initial engagement with victims.
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18. Crime Victim Grievances Standard
Provides guidance on responding to and resolving grievances filed by victims.
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19. Individual Advocacy Standard
Explains standards for delivering individualized advocacy services.
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20. Crisis Intervention Standard
Reviews immediate response practices and crisis intervention requirements.
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21. Witness Management Standard
Addresses standards for supporting and coordinating victim and witness participation in legal proceedings.
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22. Therapy Standard
Defines expectations for therapeutic services provided within victim service programs.
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23. Counseling / Supportive Counseling Standard
Explains supportive counseling practices that meet Consolidated Standards requirements.
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24. Training and Ongoing Professional Development
Outlines required training and continuing professional development for program staff.
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25. Victims Compensation Assistance
Provides information on victim compensation assistance standards and support procedures.
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26. Victim Witness Intimidation Standard
Describes prevention and response strategies related to victim and witness intimidation.
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27. Criminal or Juvenile Case Status
Explains standards for providing victims with updates on criminal or juvenile case status.
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28. Emergency Shelter Standard
Victim Services
Consolidated Victim Service Program Standards
The Consolidated Victim Service Program Standards are a comprehensive framework established by PCCD's Office of Victims' Services (OVS) to guide victim service providers across the state. It outlines ethical responsibilities, service delivery expectations, and operational standards to ensure consistent, high-quality support for crime victims.
To better inform the field, OVS launched a series of recordings to walk program staff through each of the consolidated standards.
These short recordings, up to 30 minutes in length, are available in the playlist below or on PCCD’s YouTube Channel. Each recording counts toward OVS's annual training requirements.