Workers' Compensation Claim Information

Starting in September 2013, the bureau began using EDI Release 3 for claims. This switch meant that instead of using paper, certain forms were now submitted electronically. More information on EDI can be found here.

The Annual Claims Status Report (ACSR) updates WCAIS with your company's current claim information. It includes all open claims listed under your company as the insurer, but only those with no recent activity in the last four years.

Insurers are given a pre-ACSR list, which includes all eligible claims before the ACSR report. Getting this list helps you update your claims and keep them current in WCAIS. Contact the EDI (Electronic Data Interchange) Section to get your pre-ACSR list. Send emails to: RA-CMDEDI@pa.gov.

Tips on how to handle the updating of your claims' statuses through this process are available here.

Before WCAIS, offices used separate computer systems. Now with WCAIS, all these offices use one system together, making everything simpler and more efficient. The data quality team keeps the information in WCAIS accurate and organized.

This document provides details on the flow of a workers' compensation claim from beginning to end.

Helpline staff answer questions from members of the workers' compensation community with regard to rights and duties under the PA Workers' Compensation Act. The section is also responsible for working with users who experience difficulty registering to use WCAIS.

Helpline hours are 7:30 a.m. to 4:30 p.m., Monday through Friday.

Helpline voice telephone numbers:
toll free in Pennsylvania: 800-482-2383
local and outside Pennsylvania: 717-772-4447

Hearing impaired individuals, or those who have difficulty speaking, may contact the PA Department of Labor & Industry’s Bureau of Workers’ Compensation by dialing 7-1-1 and providing the relay service with the bureau’s phone number (717-772-4447).

The WC Act is available online here.