Plan Elements
Purpose
Funding programs and services to benefit all Pennsylvanians.
Vision
To be an innovative, customer-focused, and employee-centered agency.
Mission
To fairly, efficiently, and accurately administer Pennsylvania tax and Lottery programs.
Values
The department’s core beliefs and guiding principles, providing insight in how we shape our culture and decision-making.
Foundational Key Goals
- Customer Satisfaction
- Effective Tax and Lottery Administration
- Engaged and Supported Workforce
- Operational Excellence