State Information Data Exchange System (SIDES) FAQs

SIDES E-Response is available free of charge to every employer.

SIDES is available free of charge to large employers and TPAs.

Currently, employers can use SIDES and SIDES E-Response to provide the department with information related to job separations. In the future, additional information will be exchanged with or available to employers, such as earnings verifications, nonmonetary determinations, potential monetary charges, and hearing and appeal decisions.

SIDES and SIDES E-Response give employers and TPAs an electronic way to simplify and streamline responses to UC information requests, saving time and money by:

• eliminating delays related to paper mail delivery, allowing more time to gather information and respond timely;
• ensuring more complete information is provided through standard edits, validations and business rules, reducing time-consuming follow-up phone calls;
• reducing paper handling, staff time and postage costs; and
• improving UC contribution rates by reducing erroneous benefit payments.

SIDES and SIDES E-Response were developed through a strategic partnership between the USDOL and state UC agencies to improve the UC information exchange process, reduce instances of improper UC payments, and save employers and TPAs time and money.

In Pennsylvania, SIDES and SIDES E-Response are administered by the PA Department of Labor & Industry (L&I).

SIDES E-Response in Pennsylvania requires submission of the enrollment form, a working Internet connection, a SIDES employer account and an employee who will enter the needed information for the response. When the department receives the completed enrollment form, an email with further instructions will be sent to the employer email address that was provided on the enrollment form.

SIDES requires programming to connect an employer's or TPAs internal IT system to the SIDES central broker. Please visit the SIDES website

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for additional information about participating in SIDES for TPAs and large employers.

SIDES E-Response is offered free of charge to employers.

SIDES is offered free of charge to employers and TPAs, although there will be internal IT system development costs to integrate SIDES.

Employers and TPAs will need to assess the cost of integrating their IT system with SIDES. The cost will depend on an employer's or TPAs existing system design.

Both SIDES and SIDES E-Response have multiple layers of security. SIDES E-Response uses secure communication protocols, and SIDES requires authentication certificates and uses encrypted records and files. The highest standard of security is important given the sensitive data exchanged between L&I and employers and TPAs.

The two largest causes of improper UC payments are a lack of timely complete and accurate information about why a worker was separated from his or her job, and people who work while collecting UC benefits. Erroneous UC payments, which could be prevented if the UC agency receives timely and accurate information, negatively impacts an employer's tax rate.

Yes. Both options have the potential to reduce improper UC payments by improving the UC information exchange process.

SIDES E-Response is best suited for employers with a limited number of unemployment compensation claims.

SIDES is best suited for larger employers and TPAs who need to handle many UC claims.

I am an employer who uses a TPA, and I want to sign up for SIDES.

​If you use a large TPA that is not listed below or, has not started development of the SIDES broker application, notify your TPA to contact the SIDES team by email at uisides@itsc.org.

Currently, the following TPAs are using SIDES:

• ADP Unemployment Compensation Services (California)
• Equifax
• ADP Unemployment Group (St. Louis Operations)
• Employers Edge
• Personnel Planners
• Thomas & Thorngren
• Corporate Cost Control

If you are using a TPA that is listed above and have questions about SIDES, contact your TPAs representative for information and instructions.

All master administrators receive a copy of SIDES E-Response requests. You can have one master administrator. If the business no longer has a master administrator, the account would need to be disabled by the UC SIDES Systems Administrator at L&I. An owner or principal of the business can make this request by e-mailing PASIDES@pa.gov. Once the account is disabled, you will need to create a new SIDES employer account with a new master administrator who can sign up for SIDES E-Response.

Currently, Pennsylvania is only requesting Separation information via the SIDES E-Response website. Expanded services, such as requesting Monetary and Earnings information, may be included by Pennsylvania at a future date.

When a request for separation information is posted to the SIDES E-Response website, an email notification, which includes the employer's PIN, will be sent to the employer. If multiple requests to an employer are posted to the SIDES E-Response website on the same day, the employer will receive just one notification.

An employer must complete and submit an enrollment application requesting participation in SIDES E-Response. The instructions for applying are provided on the SIDES E-Response enrollment application.

E-Response notifications will be sent electronically to the email address that the employer must provide when applying to participate in SIDES E-Response.

The employer will log onto the E-Response website using their log in information and PIN and be presented with a request, or a list of requests, for separation information. Each request has a Response Status and a Due Date. The employer will be able to tell which responses have already been submitted and which requests are new. To provide the requested separation information, the employer clicks on Create Response, enters the requested information and submits the response. After the employer has submitted the separation information, a PDF of the E-Response is created by SIDES. The PDF can be printed or saved as an electronic file for future reference.

Near the end of the process for entering an E-Response, the user will arrive at a screen that provides step-by-step instructions for including an attachment(s) with the E-Response. Acceptable file formats for attachments are: csv, pdf, rtf, tiff, and txt. The user can attach up to 10 attachments with an E-Response. However, the total size of all attachments to a single response is limited to a maximum of 5 MB.

After a response has been submitted, it remains on the SIDES E-Response website for 30 days from the date of the request. If, within that 30-day period, there is a need to correct, or provide additional information, the user can log back onto the E-Response website, identify the claimant on the Requests page and click 'Create Amendment'. The same series of screens will be presented. Before submitting an amended response, the user will be asked to explain why the previous response is being amended and what has changed. After the amended response is submitted, the user will be able to see both the original and the amended response. An E-Response can be amended up to nine times.