Harrisburg, PA – The Pennsylvania Insurance Department (PID) today announced that it saved Pennsylvanians nearly $133 million in 2025 as a result of PID’s regulatory efforts that protect consumers by putting money back where it belongs.
Through investigations, consumer complaints, and enforcement actions, PID recovered $16.4 million in restitution for Pennsylvanians who had funds stolen, underpaid, or had their money mishandled because of errors or bad conduct. Additionally, PID helped connect almost 4,700 Pennsylvanians to more than $116 million in lost life insurance benefits and annuities through the NAIC's Life Insurance Policy Locator service.
“Every dollar recovered is a win for a Pennsylvanian who was treated unfairly,” said Pennsylvania Insurance Commissioner Michael Humphreys. “When insurers make mistakes or break the rules, we step in. We’re here to help consumers and always have their best interests in mind, especially when it comes to recovering funds they’re rightfully owed. We continue to encourage consumers to reach out to our team with any complaints or concerns with an insurer or agent.”
PID protects Pennsylvanians by regulating insurance companies and insurance professionals, like agents; PID investigates consumer complaints, examines insurance companies’ practices of alleged misconduct, and enforces insurance laws and regulations. When violations occur, PID works swiftly to correct the issue, which often results in a consumer receiving a refund, payment or credit.
During 2025, PID received more than 15,500 complaints and conducted multiple examinations and investigations that led to real financial results for Pennsylvanians. PID helped Pennsylvanians by:
- Fixing claim errors – If an insurance company wrongly denied or underpaid a claim, PID stepped in to ensure the consumer received the money they were owed;
- Recovering stolen funds – If an agent took payment for a policy but did not send it to the insurance company, PID helped get that money into the right hands;
- Refunding overcharges – If a company charged higher premiums than what was approved, PID ensured the consumers received refunds; and
- Ensuring compliance with laws – PID enforced laws to prevent unfair insurance practices and ensured consumers were not overcharged or denied coverage they should receive.
Additionally, Pennsylvania law requires all companies selling life insurance policies in Pennsylvania to participate in a service that helps family members of a deceased loved one find a lost life insurance policy.
The Life Insurance Policy Locator service is a tool that searches a comprehensive database of insurers to determine whether a deceased individual had a life insurance policy. When a request is received, the NAIC will ask participating life insurance companies to search their records to determine whether they have a life insurance policy or annuity contract in the name of the deceased. If a policy is found and the requester is the beneficiary, the insurance company will reach out directly.
PID reminds individuals who believe they are beneficiaries, executors or legal representatives of a deceased person to submit a search request form through the locator.
PID’s work depends on hearing directly from Pennsylvanians. Complaints from Pennsylvanians are often the first step in uncovering insurance problems and holding agents and insurers accountable. When consumers report issues, PID can investigate and take action to fix problems that may not just affect one person. PID reminds and urges Pennsylvanians with questions about their insurance or who need to submit a complaint to visit pa.gov/consumer or call 1-866-PA-COMPLAINT (1-866-722-6675).