What would you like to do?
Please Note: Consumers should report insurance problems online through our CSO Portal, not the Contact Us form.
Have you received an insurance letter from PennDOT?
When to file a complaint with us
If an insurance company cancels your policy in error or fails to send proper cancellation notice, you should file a complaint through our CSO portal.
When to contact PennDOT for assistance
To resolve vehicle registration issues or pay/dispute civil penalty fees, contact PennDOT Driver and Vehicle Services.
PennDOT requests proof of insurance for various reasons, but it's often related to switching auto insurance (PDF).
PennDOT's website offers more information:
Consumer Protection Laws
Help with Unexpected Medical Bills - The No Surprises Act
The No Surprises Act protects patients from surprise medical bills in situations where they have little to no control over who provides their care.
Learn more or request a review of an unexpected medical bill.
Mental Health, Autism, and Substance Use Disorder Treatment Parity
Pennsylvania has the Mental Health Parity and Addiction Equity Act (MHPAEA) that requires mental health and substance use disorder parity, which means that your health insurance company is required by law to provide you with the same level of health insurance coverage for mental health, autism services, and substance abuse disorder treatment as you would have for medical/surgical services.
Request a Review If Your Health Insurance Denied a Treatment, Medication, or Service
If your health plan has denied a service, treatment, or item, you may be eligible to request a review of the decision by an independent group of experienced doctors and healthcare professionals.
Learn more or request a review if your health insurance denied a treatment, medication, or service.