Hershey, PA – The Pennsylvania Department of Aging's Office of State Long-Term Care (LTC) Ombudsman welcomed 100 in-person and 80 virtual attendees to the Hershey Lodge and Conference Center for its two-day Volunteer Symposium, which presented information and resources to individuals who interact with older adults in long-term care settings. The symposium also provided an opportunity to celebrate the work accomplished by ombudsman volunteers.
"Our volunteer ombudsmen serve on the front lines as a voice for older adults who may not be able to advocate for themselves in long-term care settings. These volunteers go above and beyond their duties to make sure residents are safe and treated with the respect and dignity that they deserve," said Acting Secretary of Aging Jason Kavulich. "I would like to thank the volunteers who are making a difference every day through their compassion, tenacity, and creative approach to problem-solving for long-term care residents and their families."
Day one of the symposium began with remarks from Acting Secretary Kavulich followed by a presentation on understanding mental health and having a positive impact on long-term care residents. Margaret Barajas, the State Long-Term Care Ombudsman, addressed the group and provided updates from her office. Carol Scott, manager of LTC Ombudsman Program and Policy for The National Consumer Voice served as the keystone speaker. She commended the work of the volunteers and called attention to the difference they make every time they visit residents.
"There is nothing more satisfying than taking time to do something for someone else or for the world in which we live. Of all the important days or weeks of the year, National Volunteer week is an opportunity to stop and thank the many people who have made a commitment to helping others on our planet," said Scott.
The first day concluded with a presentation on the best practices for volunteer recruitment and retention, and a discussion led by members of the Volunteer Task Force on residents' rights and the best ways to address when these rights are violated.
"The Volunteer Task Force offers the state ombudsman volunteers' viewpoints and suggestions on various topics. The task force also gives presentations with tips and advice to help volunteers assist residents in long-term care settings. The most direct benefit for residents comes from contact with these volunteers during those visits," said Charlotte Kitler, Volunteer Task Force member. "There are many avenues in the ombudsman program for volunteers to make a positive difference in the lives of long-term care residents, even just to make their day brighter. I consider it a distinct privilege to serve with the program."
Day two of the symposium featured a presentation by Dementia Friends PA, interactive fun with guided imagery and bingo, and a talk on hope and how having it can help when facing life's challenges.
To learn more about volunteer opportunities with the State Office of Long-Term Care Ombudsman or to sign up to volunteer, visit the Department of Aging's website.