"Here in Pennsylvania, we’re not waiting for the future – we're building it. The Commonwealth is leading the nation in harnessing the opportunities for AI to improve how we serve Pennsylvanians, spur innovation, and attract new investments to grow our economy."
- Governor Josh Shapiro
Overview
The Shapiro Administration is working to ensure that Pennsylvania is at the forefront of AI innovation, adoption, and investment.
This means attracting new businesses and jobs to create opportunities and grow our economy, while also protecting Pennsylvanians from potential misuse of this new technology.
- Shapiro Administration Sues Character.AI Alleging AI Chatbot Unlawfully Presented Itself as Licensed Medical Professional in Pennsylvania
- Governor Shapiro Takes Action to Protect Pennsylvanians Using AI and Hold Bad Actors Accountable, Launching New AI Literacy Toolkit and AI Enforcement Task Force
- Pennsylvania is Leading the Nation in AI Readiness – Ranking Among the Top Three States for AI in Government
We are harnessing the potential for AI to improve state government. Our approach is guided by strong governance and employee engagement to ensure AI is being used safely, responsibly, and effectively to strengthen our workplaces and deliver better results for Pennsylvanians.
- Shapiro Administration Expands Safe and Responsible AI Across State Government to Increase Productivity and Improve Services for Pennsylvanian
- Shapiro Administration Leads the Way in Responsible, Ethical Use of AI; First-Ever Generative AI Pilot for State Workers Leads to Significant Time Savings and Increased Productivity
- Governor Josh Shapiro Signs Executive Order on Commonwealth Use of Generative Artificial Intelligence, Taking Proactive Step to Harness New Technology While Empowering State Workforce
AI resources for Pennsylvanians
AI and Digital Media Literacy – Learn about AI’s benefits, risks, and real-world impacts children, seniors, individuals with intellectual disabilities, and individuals facing mental health and substance use challenges.
Report Unlicensed Practice by a Chatbot – AI chatbots are not a substitute for trained and licensed health care professionals. Lear now to file a complaint with the Pennsylvania Department of State.
AI in state government
The Commonwealth is taking a comprehensive and participatory approach to the research, use, and implementation of generative AI to enhance the work of our employees and improve services for Pennsylvanians.
We recognize the value that Commonwealth employees bring to their work each day through their experience, judgment, creativity, and dedication to service. From the Governor's 2023 executive order to the present day, commitment to using generative AI as a tool to enhance - not replace - employees remains steadfast.
The Commonwealth’s Pilot of ChatGPT
From March 2024 to March 2025, approximately 175 employees across multiple agencies engaged in a structured pilot of ChatGPT Enterprise to better understand where, when, and how these tools may be used in their day-to-day work.
Rather than simply adopting AI, the Commonwealth is studying its real-world impact through employee experiences, gathering insights on what worked, what didn’t, and how to responsibly integrate AI into government operations.
Core Values
In March 2025, Governor Shapiro signed a letter that reaffirms the Commonwealth’s commitment to employee-centered AI adoption and implementation. The letter expands upon the Governor’s executive order by describing the eight core values behind employee empowerment.
Generative AI Labor and Management Collaboration Group
Established in March 2025 and comprised of employees represented by Service Employees International Union (SEIU) Local 668 and management from the Department of Human Services, this group meets regularly to give employees a greater voice in shaping ongoing AI adoption and integration into government operations.
Generative AI Labor and Management Collaboration Group
Established in March 2025 and comprised of employees represented by Service Employees International Union (SEIU) Local 668 and management from the Department of Human Services, this group meets regularly to give employees a greater voice in shaping ongoing AI adoption and integration into government operations.
AI resources for Commonwealth employees
The Commonwealth Artificial Intelligence Resource Center is an internal site for Commonwealth employees to learn more about AI, including training, policies and guidelines, access to AI tools, and more.
Visit the Commonwealth Artificial Intelligence Resource Center (Commonwealth employee access only)
Training
Commonwealth employees can access resources on a variety of AI topics to enhance their understanding and engagement with this new technology, including online training, live workshops, and interactive seminars from the Office of Administration and InnovateUS.
Policy
Executive Order 2023-19 serves as the foundation for AI governance strategy, deployment, use, and research of generative AI technologies in state government.
Commonwealth Use of Public Generative Artificial Intelligence Policy provides guidance for Commonwealth employees on how to engage with generative AI.
Guidelines for AI transcription, web search, translation, non-text generation, coding and other topics. (Commonwealth employee access only)
Tools
The Commonwealth has established a structured process for employees to request access to use generative AI tools. Both ChatGPT Enterprise and Microsoft CoPilot are approved for general use. Other tools may be considered on a case-by-case basis.
Users Community
The GenAI Users Community is comprised of hundreds of Commonwealth employees across state agencies who are sharing their insights and experiences using generative AI in their work, ask questions about AI, and connect with peers.
AI governance
The Generative AI Governing Board will provide employee-centered direction on all aspects of the design, development, procurement, and deployment of generative AI in Commonwealth agencies.
The Board includes the following members or their designees:
- Governor's Chief of Staff
- Director of Digital Strategy
- Chief Transformation and Opportunity Officer
- Secretary of Policy and Planning
- General Counsel
- Secretary of Administration
- Chief Information Officer
- Chief Information Security Officer
- Chief Data Officer
- Chief Privacy Officer
- The Department of General Service's Deputy Secretary for Procurement
- The Department of Labor & Industry's Deputy Secretary for Workforce Development