No wrong door
“We need to meet people where they are and make it easier to work with the Commonwealth online. There should be no wrong door for Pennsylvanians looking to access government services.”
- Governor Josh Shapiro
Overview
The Commonwealth Office of Digital Experience (CODE PA) is Pennsylvania's digital services team. As part of Information Technology in the Office of Administration, we partner with delivery centers, agencies, and other departments across state government to improve digital services.
Our team builds experiences that make government services work better for Pennsylvanians. We address complex problems and improve online interactions with government. Our goal is to deliver solutions that are simple, seamless, and secure.
How we work
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Understanding the needs of PennsylvaniansWe take a human-centered approach to designing and building products and digital services. This means we put people at the center of everything we do. We work to understand the challenges residents and Commonwealth staff face and create digital experiences for and with the communities we serve.
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Partnering with othersOur team works with Commonwealth agencies to understand their processes and identify ways to improve them. We learn from each other and find new ways to collaborate.
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Finding technical solutions that fitWe blend existing tools and strategies with new solutions to get the job done. The latest technology isn't always the right choice. We consider the needs of the Commonwealth agencies we're serving and find the right solutions to support them.
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Setting and upholding digital standardsWe are setting best practices for digital experiences and empowering Commonwealth staff to think and work in new ways.
Our work
Our team is taking on projects with a big impact on Pennsylvania.
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Building on Three Years of Success, the Commonwealth Office of Digital Experience is Leading Critical Work to Save Taxpayer Money and Improve Digital Services for All Pennsylvanians
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One Year After PA.gov Launch, Shapiro Administration Continues Improving the Commonwealth’s Digital Front Door to Better Serve Pennsylvanians
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Shapiro Administration Launches New Tools to Improve Customer Experience, Lower SNAP Error Rate, and Ensure Public Assistance Benefits Reach Those Who Need Them
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Getting Stuff Done: Shapiro Administration Makes it Easier for Aspiring Educators to Become Certified Teachers in Pennsylvania