About Us

Amaya has nearly 20 years of professional experience in technology consulting, startups, and customer experience. She previously worked for Comcast, where she was instrumental as a leader of digital transformation for its ​customers. As Vice President of Product Management in the Technology, Product, and Experience (TPX) unit, Amaya led app strategy, identity management, and servicing and account experience for the Xfinity app, which is available to 30 million customers. In this role, she oversaw the launch of the app, which combines six apps into one unified platform, a transformation which grew active users from 1 million to 8 million per month. In other roles, Amaya helped launch Xfinity Mobile, a wireless service, and then led the strategy, pilot, and initial launch of Comcast Business Mobile, tailoring the service and offering for small, mid-size, and enterprise customers. 

Amaya has also held product leadership and strategy positions at PeopleLinx (a venture-backed business-to-business sales startup), Booz & Company's Technology and Communications practice, FCB Global (an ad agency), and an eLearning startup in Madrid, Spain. In these roles, she helped to lead the companies through key moments of transition by working collaboratively to define products, strategies, and processes that leveraged technology to drive outcomes.

Amaya holds a Bachelor of Economics from Princeton University, an MBA from Wharton and a Master’s in International Studies from the University of Pennsylvania.  She resides in South Philly with her wife, Alison and their 8-year-old son, Santiago.

infuse new energy and resources into ongoing customer service transformation efforts and lead high-priority projects to improve digital experiences for Pennsylvanians. 

Bry served as the Director of Web and Digital Experience at Main Line Health since 2021, where she focused on efforts to improve website accessibility and make it easier to find and schedule an appointment with a provider, and selected and implemented an APl-driven SMS texting solution for appointment reminders that drove down no-shows across the enterprise by 15% in the first month of implementation. Prior to this, Bry worked for Geisinger as a Digital Marketing Strategist and was promoted to Digital Product Manager and later Director of Digital Engagement. At Geisinger, Bry led the enterprise selection and implementation of CRM and texting solutions, while building out a fully insourced digital marketing team. Bry started her digital experience career at Lycoming Engines in 2015, where she led a complete rebranding of the company’s logo, website, and sales collateral. 

As CISO, James is responsible for the enterprise-wide management of the Commonwealth's cybersecurity programs, including governance, auditing, monitoring and compliance, risk management, vulnerability and threat management, incident management, forensic investigations, security awareness outreach and education, identity and access management, and agency assistance.

James has over two decades of cybersecurity experience and leadership, having advised and worked for companies across diverse industries. Prior to Amazon, James was an IT security executive for MessageBird, a digital communications and marketing company with over 29,000 customers worldwide, including Google, Facebook, and Uber. He has also led cybersecurity and compliance for companies in hospitality and entertainment, accounting, management consulting, media and advertising, weather and environmental monitoring, modular space and storage, building technology, and engineered materials. 

James is a certified information systems auditor (CISA). He earned his Bachelor of Science (BS) in English Language and Literature/Letters from Millersville University.

ETSO’s infrastructure and operations to CTO role, as well as a customer-focused mindset to deliver innovative solutions for the Commonwealth.

Prior to being named CTO, Brian served as the director of Network and Telecommunications for the Office of Administration. Brian has also served as the deputy director of Unified Telecommunications Services, and the network administrator for Voice Operations, among other roles. He moved into an IT role with the Commonwealth in 2007 as an IT project manager with the Department of Labor & Industry. Brian also served for 23 years in the Pennsylvania Army National Guard, including three deployments to Iraq, Bosnia & Herzegovina, and Egypt.

Brian holds a Master of Science in information management from Syracuse University, and he received a Bachelor of Science in information systems from Albright University.

empowering IT teams, developers, and leaders with the tools and knowledge they need. His diverse background spans roles in customer service, Lean leadership, program operations, human resources, and IT, reflecting his adaptability and commitment to public service.

management, budget planning, procurement, plant maintenance, flexible real estate, sales and distribution, analytics, and reporting.

Robyne has over three decades of information technology experience working as a consultant and for the Commonwealth.  Focusing on IT initiatives of application deployments, upgrades, migrations, building organizations, providing vision, guiding enterprise level initiatives, and deploying new solutions.  She has been a key member of the IESO team for nearly two decades and held various roles including SAP Deployment Manager, SAP Program Manager, and Director of the Bureau of Technical Operations and Service Delivery.  As bureau director, Robyne focused on innovations, analytics, change and risk management, strategy, cultural awareness and team building, relationship development, operations, IT investment and portfolio management. Under her leadership, the bureau recently implemented a data lake, Business Technology Platform (BTP), and SAP Analytics Cloud (SAC) among its many initiatives. Robyne and her team have earned notable recognitions for their accomplishments, including the SAP America’s Innovation Award for 2020 and the Pennsylvania Excellence in Technology in 2019.​

development of the department, ensuring that organizational objectives surpassed the business and technology needs of the commonwealth's Corrections agency.  As the CIO, he was involved in driving the analysis and re-engineering of the existing business processes along with identifying new technologies and services.

Prior to his CIO roles, Dustin was named Executive Director for the Pennsylvania Justice Network (JNET) in November 2013. JNET is an integrated portal that provides a common online environment where authorized users access public safety and criminal justice information from various contributing municipal, county, state, and federal agencies.  He previously served as Business Manager at JNET, a position he held since 2007.

Prior to joining JNET, Dustin worked as a Community Justice Planning Specialist for the Pennsylvania Commission on Sentencing.  In this role, Dustin played a primary part in identifying key stakeholders throughout all 67 counties, assessing practices of local justice systems, and providing recommendations for policy as well as innovative methods and programming to improve justice systems and services. 

Dustin holds a Bachelor of Science in Criminal Justice from Shippensburg University. ​

support of the Governor’s Office, Lt. Governor’s Office, Office of Administration, Office of Budget, Office of General Counsel, Office of State Inspector General, Department of Education, Department of General Services, Pennsylvania Historical & Museum Commission, Pennsylvania Human Relations Commission, and State Civil Service Commission.

Prior to her current role, Sarah served as the General Government Delivery Center Business & Service Management Director for six years, overseeing business relationship management, portfolio and project management, procurement, and business analysis functions. Sarah’s previous experience includes many years working across several state agencies as both a state employee and consultant in various project management, business analysis, organizational change management, learning development, marketing, and procurement roles. 

Her favorite parts of her job are utilizing IT as a change agent for business transformation, building teams and community, and enabling her customers’ success. 

Sarah earned a bachelor’s degree in Technology Management from Pennsylvania College of Technology, has participated in the Commonwealth Leadership Development Program and the Harrisburg University IT Executives Program and holds the Business Relationship Manager Professional (BRMP) certification. ​

the Departments of Health, Human Services, Drug and Alcohol Programs, Aging, and Military and Veteran Affairs.Previously, Alicia was Chief Technology Officer at the U.S. Department of Health and Human Services, where she advanced data modernization, AI, and digital transformation efforts across the nation’s largest civilian agency. She also held senior roles at the U.S. Digital Service, leading multi-agency initiatives to expand access to public benefits and directing the national Unemployment Insurance Modernization effort across all 53 states and territories.

Her earlier leadership includes product and technology roles at the U.S. General Services Administration’s Technology Transformation Services, the Commonwealth of Massachusetts, Code for America, and as founder and CEO of a civic-tech startup.

With deep expertise in modernizing legacy systems and building user-centered, AI-enabled government services, Alicia has a proven record of aligning IT strategy with mission goals and driving large-scale public impact.

support of the Department of Transportation, Department of Community and Economic Development and Pennsylvania Emergency Management Agency.

Donald has over 30 years of experience in information technology. Most recently, he served as the director of solutions management for the Infrastructure and Economic Development Delivery Center directing the activities of more than 300 IT professionals in the development, maintenance and support of 300+ applications

Donald earned a bachelor’s degree in computer science from PennWest Edinboro. ​​

positions, most notably as the Chief Information Officer for the Pennsylvania Department of Labor and Industry and as the Executive Director of the Commonwealth’s Justice Network (JNET).

Dave has a strong background in service delivery, IT governance, and system integration.  He has held the responsibilities for evaluating, planning, and directing IT operations, legacy and distributed systems platforms, application/software development, telecommunications, and IT security in large scale environments.

Dave earned a bachelor’s degree from York College of Pennsylvania and is a 2014 Graduate of Harrisburg University’s Certified Government Chief Information Officer program.

Ryan has over 15 years leading project management, business analyst, and business relationship management teams. Throughout his career he has sought positions with a focus on people, where he could leverage his passion for servant leadership and relationship building to increase both efficiency and customer satisfaction.

Outside of work, Ryan enjoys spending time with his family, tending to his small backyard garden, and baking bread. He travels as much as possible, but not nearly as often as he would like. He earned a bachelor’s degree in English from Penn State University and holds scrum master, product owner, and business relationship manager certifications.