Apply for Unemployment Compensation Benefits

The Unemployment Compensation (UC) program provides temporary income support if you lose your job through no fault of your own, or if you are working less than your full-time hours. For questions or concerns about your UC claim, please call PAULA virtual assistance at (833) 755-0882.

Federal civilian employees residing in Pennsylvania and working for a federal agency must contact the Commonwealth to file an initial claim.

Federal employees who are laid off as a result of the federal government shutdown may file applications for UC benefits. We encourage filing online at benefits.uc.pa.gov. After you log in to file an application, you will receive further instructions specific to the federal shutdown. If you are not able to file online, please call the Pennsylvania UC Service Center at 1-888-313-7284.

The Federal Government has classified Federal employees into two groups:

  • Employees who will not be reporting to work and will not be paid by their federal employers. This group is considered to be furloughed and may be eligible for unemployment compensation.
  • Employees who are required to report to work but will not be paid for services performed after 9/30/2025. Because these individuals will be working full time, they will not be considered unemployed or furloughed.  These employees are not eligible for unemployment compensation.

Federal employees furloughed as a result of the federal shutdown should be prepared to upload pay stubs beginning with the quarter starting 4/1/2024 to facilitate filing of their applications.

Once the shutdown is over, individuals who are awarded back wages by their employer for the same weeks they received unemployment compensation benefits will be subject to repayment of the unemployment compensation benefits.

The federal shutdown will not affect payment of regular UI or TRA benefits.

Federal Shutdown FAQs

No. Pursuant to Federal and state UI requirements, because these individuals continue to provide full-time services, these employees are not unemployed. Therefore, they are not eligible for unemployment benefits.

Individuals classified as “excepted intermittent” employees may be working less than full-time and, therefore, may be eligible for partial UCFE during the Federal government shutdown depending on the hours of work or the amount of wages earned. Intermittent employees who continue to work full-time will not be eligible for UCFE.

Yes. Furloughed Federal employees have a loss of hours and a loss of wages. While the provision indicates that furloughed employees will be paid upon the enactment of a new appropriation, until a new appropriation is in place, they still have a loss of wages, and thus are still unemployed during the furlough. However, the latter provision of back pay to furloughed Federal employees who received UCFE may result in overpayments under state law.

The earliest Effective Date that furloughed employees are eligible to apply for is September 28, 2025, since you worked for the full week prior.  So you may file your claim any time after that date.

Normally, furloughed Federal employees should provide copies of the Standard Form-8 (SF-8) or the Standard Form-50 (SF-50) when filing for UCFE.  However, due to the circumstances involved with a Federal government shutdown, many of these employees may not have been issued either form. Further, given the very limited Federal government human resources staff working during the shutdown, the processing of the states’ Request for Wage and Separation Information may be delayed. Therefore, claimants are encouraged to establish their employment and wages using earnings and leave statement(s), W-2 forms, and/or other types of documentation that can establish that the individual is a current Federal employee and has worked and earned sufficient base period wages to qualify for UCFE.

Yes. The back pay must cover the period of the lapse in appropriations. All furloughed Federal workers and District of Columbia public employees will be paid once the furlough ends. Claimants may be required to repay all UCFE received.

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About Unemployment Compensation

The unexpected loss of a job can be devastating. The UC system is here to help Pennsylvanians get through it.

Unemployed Pennsylvanians can file a UC claim any day, any time. If you need help navigating the system or have a question about your claim, there are multiple convenient ways to contact L&I for assistance.

UC Connect

Get in-person help with your UC claim.

If you need assistance with your Unemployment Compensation (UC) claim and prefer to interact offline, UC Connect offers face-to-face help at PA CareerLink® locations across Pennsylvania.

PAULA Virtual Assistance

For questions or concerns about your UC claim, please call PAULA virtual assistance at (833) 755-0882.

Eligibility

Any unemployed person may file a claim for UC benefits. Your eligibility is based on the information provided by you and your employer(s) after you file an application for UC benefits. 

Once you file for benefits, the Department of Labor & Industry will consider three factors to determine your eligibility:

Financial Eligibility

The first step is determining financial eligibility, which considers wages earned and length of your employment. Under Pennsylvania's UC Law, most work is eligible, but there are exceptions. For example, self-employed individuals are not financially eligible for benefits. After you file your claim, you will receive a notice of financial determination indicating whether you are financially eligible.

Benefit Eligibility

If you are determined financially eligible, the second step involves the nature of your job loss or separation. In other words, are you out of work through no fault of your own? This decision is based on the information you supply when you file for benefits, and information collected from your former employer.

Maintaining Eligibility

The third eligibility factor involves your obligations under the UC Law while you claim UC benefits. For example, you must be able and available to accept suitable work, and you must participate in reemployment services. Failure to do so may make you ineligible for benefits.

Get in-person help with your UC claim

If you need assistance with your Unemployment Compensation (UC) claim and prefer to interact offline, UC Connect offers face-to-face help at PA CareerLink® locations across Pennsylvania.

Application Process

You can apply for and manage your UC benefits any time.

Use the online UC system to:

  • File or reopen a claim
  • File for weekly UC benefits
  • Check your claim status
  • View benefit payments
  • File an appeal

File an Initial Application

If you file online, you’ll receive a confirmation page at the end of the online application and a confirmation email. This email will include the date you will need to file your continued claim — also called your weekly certification.

No matter what day of the week you submit your initial claim, it will be effective on Sunday. Your initial claim will remain active for one year, and between 18 and 26 full weeks of benefit payments will be available if you are eligible for benefits.

If you file online, you’ll receive a confirmation page at the end of the online application and a confirmation email. This email will include the date you will need to file your continued claim — also called your weekly certification.

No matter what day of the week you submit your initial claim, it will be effective on Sunday. Your initial claim will remain active for one year, and between 18 and 26 full weeks of benefit payments will be available if you are eligible for benefits.

Keep this letter in a safe place. It states your financial eligibility. Financial determination letters are typically received within three business days via your UC Dashboard communication preference.

Your financial determination letter will tell you:

  • Your benefit year begin date and the date your benefit year expires.
  • Your weekly benefit amount and eligible weeks and how they were calculated.
  • How much you will receive if you are totally unemployed and how to estimate your partial benefits for part-time work.

If you have a question or need help managing your claim, there are multiple ways to reach the UC team:

  • UC staff are available by phone Monday-Friday between 8 a.m. and 4 p.m. Call us at 888-313-7284.
  • You can contact us by email any time: uchelp@pa.gov.
  • You can chat online with UC representatives on weekdays from 8 a.m. to 4 p.m.
  • For claimants who communicate with American Sign Language (ASL), videophone service is available every Wednesday from noon to 4 p.m. and Fridays from noon to 4 p.m. Call 717-704-8474.
  • For individuals with hearing or speech difficulties, use a TTY device to text 888-334-4046.

File a claim

Apply Online

You can file your application 7 days a week, 24 hours a day

Apply now

Apply by Phone

You can file an application over the phone using our toll-free number: 1-888-313-7284.

1-888-313-7284

Apply by Videophone

For American Sign Language (ASL) applicants, videophone service is available every Wednesday from 8 a.m. to noon and Fridays from noon to 4 p.m. Call 717-704-8474.

717-704-8474

Frequently Asked Questions

Every claimant's situation is different, but there are some questions that we hear often. 

UC eligibility cannot be predetermined. Your eligibility will be based on the information provided by you and your employer(s) after you file an application for benefits.

The Pennsylvania UC Law establishes various requirements for eligibility for UC benefits. Among them are the following:

  • You must have sufficient qualifying wages and a minimum of 18 credit weeks in your base year.
  • You must have a qualifying separation.
  • And, you must be able and available to accept suitable work and not refuse work when offered.

The first week of the benefit year that you are unemployed and otherwise eligible for benefits is called the "waiting week." Benefits are not payable for the waiting week, but you must file a weekly certification for that week in order to be paid benefits for any claim weeks after your waiting week.

A credit week is any week within the base year that you earned at least $116.

You need to have a minimum of 18 credit weeks in your base year to be eligible for any amount of benefits.

When you are granted benefits, your benefit year provides you with a 52-week period beginning with the date of your application for UC benefits. If you claim the full amount for each week, you will receive your maximum allowance of benefits in 18-26 weeks. If you receive partial benefits due to part-time earnings, the duration of your claim can extend beyond 26 weeks. Benefits end when your balance is exhausted, or your benefit year ends -- whichever happens first.

If your benefit year ends, and you worked during your 52-week benefit year, you can reapply. Your financial eligibility will be redetermined.

If you are eligible for benefits, you should receive your first benefit payment within two weeks after the effective date of your application, provided you file your weekly certifications on time.

Moving forward, you’ll receive payment within two to three days after filing your weekly certification.

Contact Us

Call us

UC staff are available Monday-Friday between 8 a.m. and 4 p.m. Call us at 888-313-7284.

tel:888-313-7284

Email us

You can contact us by email anytime: uchelp@pa.gov.

mailto:uchelp@pa.gov

Contact us by Live Chat 

You can chat online with UC representatives on weekdays from 8 a.m. to 4 p.m.

Chat with a UC Rep

Accessibility Contact Options

Accessibility Contact Options: For American Sign Language (ASL) applicants, videophone service is available, call 717-704-8474 Wednesday from 8 a.m. to noon and Fridays from noon to 4 p.m. For individuals with hearing or speech difficulties, use a TTY device to text 888-334-4046.

tel:717-704-8474

Related Services

Unemployment Compensation (UC) benefits are just one service that can help Pennsylvanians in their recovery from a job loss. Check out these others.