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of the Commonwealth of Pennsylvania

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    Department of Banking & Securities

    File a complaint about a financial entity or professional

    The Consumer Services Office helps consumers with concerns about financial entities. 

    File a complaint online
    Call us

    Overview

    The department provides courteous and timely responses to consumer complaints with an objective to respond to complaints/concerns within 10 days of receipt. Agency staff track and analyze inquiries, complaints and resolutions received via the toll-free helpline (1-800-PA-BANKS), website and other government agency referrals. 

    The Department of Banking & Securities Consumer Services Office (CSO) encourages the consumer to first attempt to resolve their dispute directly with the financial institution or individual business entity before contacting our office.

    Important Information: The Consumer Services Office will make every effort to help address consumer complaints through facilitation with the entity; however, there is no guarantee that the matter can or will be resolved. Complaints are important as they allow DoBS to identify patterns of unfair or deceptive practices that may result in further action.

    NOTE: The Consumer Services Office assists consumers/individuals addressing concerns with a regulated financial entity. If you are a licensee, representative or employee of a regulated financial entity, or seeking to engage in a financial activity, your inquiry must be directed to your corresponding program area (Banking, Non-Bank Licensees or Securities).

    Contact us

    You may call the Consumer Services Office between the hours of 8:00 AM and 5:00 PM EST Monday through Friday at 1.800.722.2657.​