Automated Callout Solution
Outside of winter maintenance innovations, the STIC Maintenance TAG is also addressing efficiency efforts in the maintenance and tunnel organizations through the pursuit of an automated callout solution.
The Automated Callout Solution innovation will help address the current callout process for the maintenance and tunnel organizations within Allegheny County in PennDOT’s Engineering District 11. The callout process is currently a manual, extremely labor- intensive and time-consuming process. The current process takes managers and supervisors away from other duties to perform a task that an automated solution can handle in more efficient manner, while keeping PennDOT compliant with union agreements.
The solution is a software that will automate the callout scheduling documentation and reporting process. Two vendors are being considered for the automated callout solution. Both have provided a demonstration of their product and shared the capabilities their software can provide. The goal is to select a vendor based on which one is most capable and can meet the goal requirements for this project. Once the vendor is determined, the team will work with procurement to purchase the software and begin a pilot project with the Allegheny County tunnel maintenance organization in 2026.