Updated June 2025

PennDOT Driver and Vehicle Services (DVS) Accomplishments

2024 DVS Statistics

PennDOT Driver License Centers are operated by PennDOT employees and offer driver license services.

PennDOT's stand-alone Photo Centers are located throughout Pennsylvania. When you receive a camera card, which is an invitation to our photo license, identification card process, you must appear at a photo center to obtain a photo for a driver's license or an identification card.

PennDOT partners with private businesses to provide customers with face-to-face, over-the-counter services. Online indicates that these business partners have a secure, electronic connection to PennDOT and can issue a variety of products on-the-spot. These businesses charge a market-driven fee for their services in addition to applicable PennDOT fees.

9.1 Million

Licensed Drivers

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11.8 Million

Registered Vehicles

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790,636

Licensed Motorcyclists

354,866

Registered Motorcycles

5.18 Million

Online Transactions

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232,2430

PA Driver License App Downloads

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18,111

PA Motorcycle License App Downloads

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1.5 Million

People assisted by the DVS Call Center

15,523

Participants in the Motorcycle Safety Course

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14,361

Personal License Plates Sold

Honoring our veterans license plate

4,315

Special Fund License Plates Sold

support your zoo license plate

$71,697

Special Fund License Plate Proceeds

61,794

Electric Vehicles

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35,575

Plug-In Hybrid Electric Vehicles

2023-2024 Motor License Fund Details

Motor License Fund Income

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$3,754,548,000

Liquid Fuels Tax

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$1,294,723,000

License and Fees

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$108,000,000

Other

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$5,158,140,000

Total State Revenue Utilized

Motor License Fund Expenditures

SourceAmount
Highway Maintenance$1,867,039,000
Highway & Bridge Improvement$1,544,603,000
State Police$375,000,000
Local Subsidy$667,012,000
Driver & Vehicle Services$267,363,000
Other Departments$191,535,000
Turnpike$139,549,000
Other PennDOT$106,039,000

Total State Expenditures: $4,534,297,000

2024 Driver & Vehicle Services Milestones

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Pennsylvanians will need a REAL ID-compliant driver’s license/photo ID card or another form of federally acceptable identification (such as a valid passport or military ID) to board a domestic, commercial flight or enter a federal building or military installation that requires ID.

Opting into the REAL ID program is optional for Pennsylvanians, but PennDOT continues to encourage residents interested in applying for a REAL ID to start the process now. Customers should be aware of and obtain proper documentation to ensure they have their REAL ID product before the federal deadline.

Currently, more than 3.14 million residents of Pennsylvania possess a REAL ID-compliant product, reflecting an opt-in rate of 29%. Despite the enforcement date being revised multiple times, PennDOT has surpassed the initially projected 25% adoption rate by the deadline, with an ongoing trend of daily customer registrations for REAL ID products.

In the past 30 days, PennDOT has recorded a substantial increase in the issuance of REAL IDs, averaging over 9,700 per day, which elevates the daily average to over 2,000 since March 1, 2019. Furthermore, during the most recent quarter, the agency has generated over $7.5 million in revenue from voluntary REAL ID opt-in fees, bringing the total revenue generated since March 1, 2019, close to $92 million.

In the fiscal year 2023-2024, PennDOT issued over 292,000 REAL IDs. As of the current fiscal year 2024-2025, the agency has already issued more than 756,000 REAL IDs. Customers still have the option to request REAL ID pre-verification. If you received your first Pennsylvania driver's license, learner's permit, or photo ID card after September 1, 2003, you may already have your REAL ID documentation on file with PennDOT. To date, PennDOT has received over 1 million preverification requests, which have allowed more than 385,000 customers to qualify for REAL IDs without the need to visit a Driver License Center. Customers can check if their required REAL ID documents are on file with PennDOT by applying online for REAL ID pre-verification. If PennDOT confirms that your documentation is on file, customers will be notified and can order their REAL ID online.

In December, PennDOT opened a new state-of-the-art Driver License Center in Exeter Township, Berks County. In addition to standard driver licensing and photo services, the new location offers same-day REAL ID services and has been built to federal REAL ID facility security standards.

To provide additional opportunities for Pennsylvanians to get a REAL ID, PennDOT held REAL ID Days at the drivers license centers on Mondays when the centers are typically closed. These events started late in 2024 and continued throughout the early part of 2025 to provide another way for residents to get a REAL ID before the May 7 enforcement date. Over 50,000 Pennsylvanians received their REAL ID during these events.

Governor Shapiro signed three bills into law that established seven additional registration plates, including two special fund plates. The new special fund plates are the PA Sportsman Plate, designed to promote youth hunting and fishing education; and the Honoring Woman Veterans plate for motorcycles, aimed at supporting programs for woman veterans.

Additionally, the five new military-related plates that were created are Operation Inherent Resolve, which recognizes military efforts against ISIL in Iraq, Syria, and Libya; Global War on Terrorism Expeditionary Forces Metal, recognizing service members who have deployed overseas in support of the war on terror; Borinqueneers, commemorating the Congressional Gold Metal awarded to the now disbanded 65th Infantry Regiment; and two women veterans plates – one for motorcycles and one for passenger vehicles or trucks.

PennDOT’s Driver and Vehicle Services (DVS) successfully transitioned the formerly outsourced customer call center to its new, fully internal PennDOT Customer Care Center in February 2024. There are currently four regional Call Centers located within Driver License Centers (DLCs) across Pennsylvania: Summerdale DLC, Beaver Falls DLC, Lancaster East DLC, and Reading DLC, and an additional team located at the Riverfront Office Center.

The move has provided better customer service to the public because calls are being answered faster, more customers are being helped, and there are more customer service representatives available to help.

DVS is working closely with the Commonwealth’s Office of Administration IT staff to develop requirements for its Interactive Voice Response (IVR) system which the Customer Care Center uses. While the current call center does have an IVR, it is limited in providing only basic automated services; enhancements to the IVR system will provide customers additional automated service options available 24 hours a day, seven days a week, and when CSRs are unavailable to take calls, such as during high-volume or after hours thus lessening the demand for person-person interaction.

These services will be similar to the automated services provided by the previous call center vendor, which included the ability to interface with the Department’s mainframe systems to provide renewal dates and suspension status by customers entering their driver's license or title/tag number via phone. Implementation of the enhanced IVR system is anticipated for Fall 2025.

Ways to Connect with PennDOT

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Contact Us

Driver & Vehicle Services Contacts

DVS Contacts

PennDOT Statewide Contacts

PennDOT Staff Director

Submit a State Roadway Concern

Submit a Statewide Roadway Concern

Local PennDOT Offices

Local PennDOT Offices