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    Pennsylvania Insurance Department

    Become a Certified Pennie Exchange Assister

    Exchange Assisters, or Pennie–Certified Exchange Assisters, help people get health insurance through Pennsylvania's state-based marketplace, Pennie™.

    Apply to Become a Certified Pennie Exchange Assister (opens in a new tab)

    Overview

    In Pennsylvania, an Exchange Assister is a person or organization. They are also called :

    • Navigator
    • A Certified Application Counselor (CAC)
    • A CAC Designated Organization (CDO)
    • Or a Pennie-Certified Exchange Assister

    They provide public education or assist customers for free on behalf of Pennsylvania's state-based exchange, Pennie™.

    All individual Exchange Assisters must register with the Pennsylvania Insurance Department (Department) and be certified by Pennie™. The term “Exchange Assister” does not include a licensed insurance producer.

    This term also excludes individuals employed by a health care facility. They assist with insurance enrollment or coverage.

    Under Pennsylvania law, Exchange Assisters are state-registered, not licensed. Pennie-Certified Exchange Assisters may help customers with the Pennie™ health and dental insurance marketplace. They may not sell, solicit, or negotiate insurance contracts.

    Review the Navigator and Exchange Assister Accessibility and Regulation Act to learn more.

    Ready to Get Started?

    Frequently Asked Questions

    Contact us

    If you have questions, please contact the Insurance Department at ra-in-producer@pa.gov.