You will need the following when calling PAT to file a claim for benefits:

• access to a touch-tone telephone or a push-button telephone with a tone-pulse switch;
• your Social Security number;
• your PIN (personal identification number);
  
• a pen and paper to note important information.

How Your Personal Identification Number (PIN) Works: You must use your PIN to claim UC benefits through PAT. Your PIN and Social Security Number identify you when you call. Your PIN protects you from another person trying to claim your benefits or someone else obtaining information about your claim. Your PIN has the same legal authority as your signature. Do NOT give your PIN to anyone. Do not lose the document containing your PIN.

Important: If you think someone else knows your PIN,  or if you have forgotten your PIN, call the UC Service Center to request a new PIN be mailed to you.

Pennsylvania Teleclaims (PAT) is an automated self-service system used by persons with access to a touch-tone telephone to file weekly UC claims, access specific benefit payment information, or learn about the commonwealth's UC program, without the intervention of an agent.

PAT Telephone Numbers
PAT Toll free	888-255-4728
Español - PAT	877-888-8104

TTY Information

The UC service center may be reached through TTY to answer general questions or request information. When you connect to the UC service center (888) 334-4046 please provide your name, social security and request or question. If a representative is not immediately available your call will be returned by relay service during normal service center business hours.

Filing Weekly Certifications by TTY

You may file your weekly certifications using TTY service 24 hours a day, 6 days a week (Sunday through Friday). First, you must obtain the TTY weekly filing instructions and eligibility questions. The required forms can be downloaded (see below), or obtained by contacting the UC service center or local PA CareerLink® office. After you obtain the weekly questions, it is recommended that you review the questions ahead of time and record the answers on paper before transmitting answers through TTY. By preparing the answers in advance, there will be an increase in accuracy and fewer mistakes that could delay benefit payment. Also, the time making the TTY call will be substantially reduced.

After you have prepared your answers, connect to the UC service center through TTY (888) 334-4046. Once the UC office greeting has been completed, you must type the number of the question and its answer. There is no need to type in the question itself. Continue until all questions have been answered, then disconnect the call. You will be contacted through relay service if we need additional information or have questions about your responses.

Please download and review both of these forms:

UC-810(I) TTY Biweekly Filing Instructions and Sample
UC-810 TTY Biweekly Filing Questions

Videophone Service*

For individuals who use American Sign Language (ASL) videophone service is available every Wednesday from noon to 4 p.m. at 717-704-8474.

*Sign language is the ONLY means of communication provided through the Videophone